IT Helpdesk Associate

SIHO Internship Job Description
 

SIHO Internship Overview – Summer 2026
Welcome to the SIHO Summer Internship Program! We are thrilled to offer college students the chance to embark on an immersive, 12-week journey into the dynamic health insurance industry. This program is designed to provide hands-on experience, valuable industry insights, community engagement, and meaningful professional growth opportunities.

Program Duration: May 18 – August 7, 2026 (12-week program)
Program Highlights:
Hands-On Departmental Experience: Dive into department-specific tasks, gaining practical experience and exposure to the inner workings of the health insurance industry. Work alongside experienced professionals and contribute to impactful, real-world projects.
Weekly Industry Leader Sessions: Participate in weekly discussions with industry experts on topics such as emerging trends, market insights, and career advice. Build connections and expand your professional network.

Capstone Project Presentation: Develop and present a comprehensive end-of-summer project to SIHO’s executive leadership team. Demonstrate your understanding, creativity, and problem-solving abilities.

Community Engagement: Embrace SIHO's commitment to social responsibility through organized volunteer initiatives. Connect with the community and contribute to positive change.

Previous Internship opportunities: We are finalizing the specific roles, but previous positions have included:

• Provider Services
• Marketing
• Provider Contracting
• Corporate Operations
• Medical Management
• Member Services
• IT Helpdesk
• Medicare Compliance
• MTA Sales and Communication
• Medicare Strategy
• Vendor Management

About IT Helpdesk
The IT Helpdesk provides essential technical support to employees across the organization, ensuring that internal systems, hardware, and software function effectively. This team assists with troubleshooting technical issues, managing user accounts, maintaining equipment, and supporting system access requests. The IT Helpdesk plays a critical role in keeping daily business operations running smoothly by resolving issues quickly, improving user experience, and helping maintain a secure and reliable technology environment.

In this role, you will:

• Assist with troubleshooting basic hardware, software, and system access issues 
• Help document tickets, resolutions, and updates within the IT support system 
• Support user account setup, permission updates, and system access needs 
• Participate in equipment setup, maintenance, and inventory-related tasks 
• Collaborate with IT team members to identify recurring issues and improvement opportunities 
• Gain exposure to real world IT support operations and learn how technology enables organizational efficiency
   

Qualifications: College students completing their junior or senior year in majors such as Business Administration, Healthcare Management, Finance, Marketing, or related fields. Strong academic performance and a keen interest in the health insurance industry. Exceptional communication and teamwork skills.

Why Join Us? Gain hands-on experience in a leading health insurance company. Network with top professionals in the field. Explore multiple facets of the health insurance sector. Engage in community-building activities. Present your work to executive leadership, receiving feedback and recognition.