IT Support Technician

IT Support Technician - Hospitality

Reports to - IT Services

Location: Honolulu - Onsite

Company Description

Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description 

As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.

Primary Responsibilities

• Assist users with desktops, printers, and other connected devices.
• Set up, deploy, and maintain end-user equipment
• Follow up with clients to ensure resolution is complete and satisfactory
• Maintain accurate, thorough, and timely information in ticketing system

Other Responsibilities:

• Willingness to become familiar with hospitality-specific systems. 
• Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required. 
• Accommodate occasional shift changes based on coverage requirements and special events. 

Required Skills & Experience:

• Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
• Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Benefits:

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short- and long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.