IT Support Specialist

Yeamans Hall Club is seeking a reliable and service-oriented IT Support Specialist to support the club’s technology operations. This role is responsible for maintaining IT systems, providing technical assistance to staff, and ensuring smooth day-to-day functionality of hardware, software, and network infrastructure across administrative offices and member service areas.

The ideal candidate combines strong technical knowledge with excellent customer service skills and the ability to troubleshoot issues in a hospitality-focused environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support to staff across departments (administration, dining, events, and operations).
• Install, configure, and maintain computers, printers, POS systems, and mobile devices.
• Troubleshoot hardware, software, and network connectivity issues in a timely manner.
• Support and maintain club management systems, POS platforms, and reservation software.
• Monitor system performance and ensure network security and data integrity.
• Manage user accounts, permissions, and access controls.
• Coordinate with third-party vendors for system upgrades, maintenance, and support.
• Maintain IT inventory, documentation, and asset tracking.
• Assist with audio/visual setup for meetings, events, and member functions.
• Perform routine system backups and assist with disaster recovery procedures.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• 2+ years of experience in IT support, help desk, or technical support roles.
• Strong knowledge of Windows and macOS environments.
• Familiarity with networking concepts (LAN/WAN, Wi-Fi, routers, switches).
• Experience supporting POS systems or hospitality software is a plus.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Opportunities for professional development and certification support
• Stable, team-oriented work environment within a prestigious private club

Work Environment

• On-site position within a private club setting
• Interaction with staff across multiple departments and occasional member-facing support
• May require occasional evening or weekend support during club events

Why Join Yeamans Hall Club?

Yeamans Hall Club offers a unique blend of tradition, excellence, and community. As part of our team, you’ll contribute to maintaining a seamless technology experience that supports both staff operations and exceptional member service.