Senior IT Support Specialist

Are you a tech-savvy problem solver with a passion for helping others? Join our dynamic IT team as a Senior IT Support Specialist and play a key role in supporting enterprise systems, resolving complex technical issues, and ensuring seamless technology operations across the organization.

🔧 What You’ll Do:

• Respond to advanced (Level III) help desk requests and troubleshoot complex issues.
• Support and maintain our Point-of-Sale (POS) systems, including configuration, patching, and daily operations.
• Monitor and maintain enterprise backups, including SQL databases.
• Install, configure, and upgrade hardware and software using automation tools.
• Proactively monitor systems and respond to alerts and issues.
• Document processes and procedures for continuity and disaster recovery.
• Participate in system upgrades, maintenance, and on-call rotations.

✅ What You Bring:

• Associate’s degree in IT or 4+ years of equivalent experience.
• Strong technical knowledge of PCs, desktop applications, and user equipment.
• Expertise in Microsoft Outlook, Word, Excel, and PowerShell scripting.
• Experience with voice, data, and voicemail systems.
• Excellent communication, problem-solving, and customer service skills.
• Valid Arizona driver’s license, reliable vehicle, and willingness to travel across Southern Arizona.

🎁 What We Offer:

• Guaranteed 40 hours/week with five 8-hour shifts.
• Quarterly bonuses based on store sales.
• Paid time off and sick leave.
• Gym reimbursement to support your wellness.
• 30% employee discount at our stores (excludes outlets and online).
• Retirement plan with 4% match after one year.
• Employee Assistance Programs with discounts on various products and services.
• Free telemedicine for health and mental wellness.
• Comprehensive health insurance (medical, vision, dental).
• Life insurance, plus short- and long-term disability coverage.
• Tuition reimbursement to support your educational goals.
• Career development support with a dedicated paid hour each week to work with our Employee Development Specialists on your personalized career plan.

🌟 Why Join Us?

You’ll be part of a collaborative, mission-driven team that values innovation, service, and continuous improvement. If you're ready to take your IT career to the next level, we want to hear from you!