Join Our Team as an IT Support Specialist!
Are you passionate about technology and love solving problems? Goodwill Industries of Southern Arizona is looking for a proactive and customer-focused IT Support Specialist to join our dynamic Information Technology team!
In this role, you’ll be the go-to person for troubleshooting and supporting a wide range of tech—from desktops and point-of-sale systems to printers and VoIP phones. You’ll help keep our systems running smoothly and ensure our team has the tools they need to succeed.
What You’ll Do:
- Respond to Level 1 help desk requests and escalate as needed
- Maintain and image computers, support Active Directory
- Perform preventative maintenance and run antivirus/malware tools
- Manage VoIP accounts, printer access, and mobile devices
- Document processes for continuity and disaster recovery
- Participate in on-call rotation and travel across Southern Arizona
What You Bring:
- Associate’s degree in IT or 2+ years of relevant experience
- Strong technical knowledge of PCs, applications, and hardware
- Familiarity with Outlook, Word, Excel, and VoIP systems
- Excellent communication, problem-solving, and customer service skills
- Valid AZ driver’s license, reliable vehicle, and willingness to travel
Employee Benefits:
- Five 8-hour shifts a week, guaranteed 40 hours per week
- Earn quarterly bonuses based on store sales
- Earn paid time off and sick leave
- Gym reimbursement
- 30% employee discount at our stores (excludes outlets and online)
- Retirement plan with a 4% match after 1 year
- Employee Assistance programs which include discounts for other retailers and products
- Free telemedicine for health and mental wellness
- Health insurance (medical, vision, dental)
- Life insurance, short-term and long-term disability insurance
- Tuition reimbursement
- Career development: We are a workforce development agency and we believe in helping our employees find meaningful work. You can work with our Employee Development Specialists to create a career plan and work toward your goals with a dedicated paid hour every week.
At Goodwill, we value teamwork, integrity, and service. If you're ready to make a difference while growing your IT career, we’d love to hear from you!
👉 Apply today and be part of something meaningful.
Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered.
We encourage all bilingual candidates, national service members, veterans, and their family members to apply.