IT Support Technician III

The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

• Supports Texas Department of Correctional Justice Medical onsite operations.
• Travel to offsite Managed Care worksites as necessary to conduct work requirements.
• Prioritizes customer support by managing systems and working with Managed Care team members to resolve I.T. support issues effectively and timely.
• Maintains, updates, replaces, or adds PC software to Managed Care PC's, including: operating systems, business applications, Electronic Health Record (EHR), peripheral drivers, etc. as needed.
• Facilitates and/or installs network systems including cabling, network monitoring, and general upkeep.
• Supports the department's inventory management by tracking I.T. hardware deployment, asset tagging, and upkeep of the inventory management system.
• Effectively works within the many areas of Managed Care, and offers appreciation, support, and consultation as necessary to those team members.
• Maintains, updates, fixes, replaces, or adds I.T. hardware, including Managed Care's PCs, PC peripherals, printers, copiers, scanners, etc.
• Acts as the primary support point-of-contact for Managed Care physicians for I.T. and EHR related issues.
• Acts as backup for EHR Support specialist as required by inbound workload.
• Trains employees and troubleshoot issues related to the PEARL EHR.

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience to equal seven (7) years.