IT Support Technician

A highly skilled and customer-oriented IT Support Technician to join our dynamic team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for providing exceptional IT support to our organization. 

DUTIES AND RESPONSIBILITIES: 

End-User Support: 

• Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently. 
• Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment. 

Microsoft 365 Knowledge: 

• Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite. 
• Administer user accounts, permissions, and configurations within the Microsoft 365 environment. 

System Maintenance: 

• Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans. 
• Monitor and maintain IT infrastructure to ensure optimal performance and security. 

Hardware and Software Deployment: 

• Install, configure, and deploy hardware and software components across the organization. 
• Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software. 

Documentation: 

• Maintain accurate documentation of IT systems, configurations, and support procedures. 
• Develop and update user guides to empower end-users to troubleshoot common issues independently. 

Collaboration: 

• Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects. 
• Collaborate with cross-functional teams to implement IT solutions that align with business objectives. 

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS: 

• Proven experience as an IT Support Technician or in a similar role. 
• Strong knowledge and hands-on experience with MS 365 applications and services. 
• Strong understanding of Windows operating systems, hardware components, and network configurations. 
• Excellent troubleshooting skills and a problem-solving mindset. 
• Effective communication skills, both verbal and written. 
• Customer-focused with a commitment to delivering high-quality support. 
• Must be onsite 5 days a week from 8-4:30 

PREFERRED EDUCATION, EXPERIENCE, AND SKILLS: 

• Familiarity with Mobile Device Management platforms is a plus. 
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.