IT support technician

Runk & Pratt Companies is seeking a skilled and motivated IT Support Technician to join our growing IT team. This role is responsible for supporting day-to-day technology operations across multiple facilities, including network infrastructure, telephony systems, access control, and end-user support.

The ideal candidate is hands-on, adaptable, and comfortable working across a wide range of systems—from desktops and mobile devices to VoIP systems, networking equipment, and security platforms.

Key Responsibilities

• Provide Tier 1–2 technical support for end users (Windows, mobile devices, and applications) 
• Troubleshoot hardware, software, and network connectivity issues 
• Support VoIP systems (SIP trunks, PBX systems, and desk phones) 
• Assist with configuration and maintenance of network infrastructure (switches, VLANs, firewalls) 
• Manage and troubleshoot UniFi systems (networking, cameras, and access control) 
• Support and install door access systems, security camera, and network infrastructure 
• Assist with Active Directory user and computer management (accounts, permissions, GPOs) 
• Perform basic server and storage administration (including NAS systems) 
• Document issues, resolutions, and procedures in ticketing systems 
• Coordinate with vendors and escalate issues when necessary 
• Travel between local facilities as needed 

Required Qualifications

• 4+ years of IT support or help desk experience 
• Strong troubleshooting skills across the full stack of IT system 
• Basic networking knowledge (IP addressing, DHCP, DNS, VLANs) 
• Experience with VoIP or telephony systems(preferred)
• Familiarity with Active Directory and Group Policy 
• Experience working with firewalls and routing concepts (NAT, port forwarding) 
• Ability to manage multiple tasks and prioritize effectively 
• Strong communication and customer service skills 

Preferred Qualifications

• Experience with Ubiquiti/UniFi (UDM, switches, access control, cameras) 
• Familiarity with Asterisk / FreePBX / Unifi Talk / SIP trunking
• Experience with Google Workspace / Microsoft 365
• Knowledge of physical security systems (door controllers, badge readers, sensors) 
• Linux server experience preferred
• Experience with structured cabling and low-voltage systems 
• Understanding of VPNs and remote access solutions