IT Support Specialist

IT Support Specialist – Job Description 

Employment Type: Full-Time, Exempt 
Level: Associate 
Location: Minneapolis/Saint Paul, MN 
Compensation: Starting $55,000, dependent on experience 

Who we are:  

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 60+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.  

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us! 

About you: 

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.   

About the IT Support Specialist Role:  

Reporting to the Company’s IT Director, the IT Support Specialist will be the primary on-site technology resource for the Herself Health clinics, focusing on hardware support including, but not limited to, laptops, printers, peripherals, and other devices. This role will also lead the setup and deployment of new hire equipment to ensure a seamless onboarding experience. In addition, this role will occasionally support vendor access for building maintenance services (e.g., alarms, elevators, security systems, internet providers) and assist with basic network troubleshooting.  

Our ideal candidate thrives in a fast-paced environment, enjoys interacting with a variety of team members, and takes initiative to identify and resolve issues quickly. 

Location Requirements: 

This is an on-site role based in the Minneapolis/ Saint Paul, Minnesota market. The ideal candidate will have the ability to float among the five (5) clinics in the region.  

Essential Functions: 

• Provide day-to-day on-site support for clinic technology and hardware
• Set up, configure, and deploy technology for new hires, ensuring a smooth and professional first-day experience
• Troubleshoot and resolve basic network connectivity issues; escalate complex issues to the IT team as needed
• Proactively monitor and address IT support needs across clinics to negate escalations of IT issues
• Maintain inventory of IT equipment, peripherals, and related supplied
• Coordinate on-site access for external vendors performing work on building systems (alarms, elevators, security, internet providers, etc.).
• Document support activities, solutions, and asset updates in appropriate systems
• Provide excellent customer service to all team members 

Must-have Qualifications and Skills: 

• Authorized to work in the United States
• Reliable transportation to commute between clinics
• High school diploma or equivalent; some college coursework in IT or related field preferred
• 2+ years of experience in a technical support/ IT role OR equivalent education
• Ability to travel daily between Herself Health clinic locations
• Hands-on experience with Windows and/or Mac OS, printers, and peripheral devices
• Strong problem solving and communication skills
• Ability to lift up to 30 lbs., for moving and installing equipment 

Nice-to-have Qualifications and Skills: 

• Basic network troubleshooting experience (switches, routers, Wi-Fi)
• Previous experience supporting technology in a healthcare or clinical setting
• Familiarity with ticketing systems and assets management tools
• Customer service experience in a fast-paced environment
• Forward-thinking problem solving to go beyond reactive support and actively improve systems, processes and workflows 

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws. 

All employees of Herself Health are expected to fully understand and abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is expected that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.