IT Support Tech

Volunteers of America National Services is seeking an IT Support Tech to join our team! This position will service the Eden Prairie, MN Support Center Office. 

Location(s): 7485 Office Ridge Cir, Eden Prairie, MN 55344

Schedule: M-F 8:30 AM-5:00 PM (Fully onsite)  

Hourly rate: $20.53-$26.06

About the Job:

The IT Support Tech is an entry level position. The position will be responsible for providing timely support to our end users ensuring excellent customer service and resolution of all technical issues. IT support tech will monitor and respond to open items in our ticket tracking system to ensure requests are completed timely. In addition, the IT Support Tech will help with shipping, receiving, asset tagging, imaging and storing of the IT equipment inventory, maintaining appropriate records.

Benefit Highlights:

• 403(b) Retirement Plan
• Career scholarships;
• Continuing career education and leadership programs;
• Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

Essentials:

IT Equipment
• Assists with IT equipment inventory management by maintaining accurate records and ensuring proper tracking.
• Work with IT Administrator End User Support to handle the shipping and receiving of equipment.
• Images and configures desktops, laptops, and other IT equipment.

IT Helpdesk
• Responds to IT inquiries via phone, email, ticketing system, and in-person interactions.
• Troubleshoots hardware, software, and network issues both remotely and on-site.
• Provide exceptional customer service by responding to inquiries in a timely and professional manner.
• Assists with user account management, including password resets and access permissions.
• Supports ticket management by assigning and monitoring requests, collaborating with technicians to ensure prompt resolution and end-user satisfaction; escalates issues as needed to IT Administrator, End User Support, or CITO.
• Collaborates closely with the IT team to foster a cooperative environment, resolve complex technical issues, and drive ongoing departmental improvement

Required Qualifications:

• AA/AS Degree in Computer Science, Information Technology or relevant field.
• Familiar with an Active Directory environment.
• Hands-on experience with help desk and remote access software beneficial
• Must be proficient in Microsoft Office Productivity Tools
• Customer service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation

VOANS, a subsidiary of Volunteers of America, provides affordable housing and healthcare services in over 40 states and Puerto Rico. The organization employs over 2,000 professionals who provide high quality services and care to clients. As one of the largest non-profit affordable housing owners/operators in the nation, VOANS has over 240 properties and approximately 14,500 affordable housing units. VOANS also operates over forty-six (46) senior healthcare programs, including skilled nursing, assisted living, home health care, adult day, and Program for All Inclusive Care for the Elderly (PACE).