IT Support - Skyport Hospitality

SUMMARY

The primary function of the IT Support Technician is to assist operations with IT functions and related systems, Including the repair and support of all information technology equipment under the direction of the IT Support Manager. The IT Support Technician participates in the deployment, troubleshooting and maintenance of IT infrastructure/solutions. The selected candidate will primarily be based at our Denver International Airport office, with occasional workdays at our corporate office in Greenwood Village, CO (DTC).

OPERATIONAL RESPONSIBILITIES

•        Serve as the first point of contact for customers seeking technical assistance via telephone, email, and online request.

•        Determine the best solution based on the issue and details provided by customers.

•        Walk the customer through the problem-solving process via phone or in-person where necessary

•        Escalate unresolved issues to the next level of support personnel, after all troubleshooting has been completed & document in the ticket.

•        Follow-up and update customer status and information.

•        Provide support to end users for basic computer, application, system, mobile devices, access, and hardware issues.

•        Identifies, researches, and resolves routine and a wide range of technical problems of diverse scope and complexity.

•        Leverage Helpdesk Ticketing System Software to document, track, monitor, log resolutions and complete tasks and projects.

•        Test the fixes to confirm the issues have been fully resolved, and make sure you understand how to roll them back if they don’t work as intended.

•        Assist with development of help sheets and frequently asked questions for end users.

•        Performing preventative maintenance, including checking and cleaning of supported equipment.

•        Identify and suggest possible improvements to procedures.

•        All other duties and responsibilities as assigned.

QUALIFICATIONS

•        Associate’s degree or Equivalent Experience & Certificates, Bachelor’s Degree, a plus

•        At least 2-3 years IT helpdesk experience required.

•        Strong analytical, problem solving and technical troubleshooting skills.

•        Knowledge of Microsoft Windows Server 2012, 2016 and 2019 a plus.

•        Require technical troubleshooting and hands‐on experience with Mobile & Computer devices.

•        Point of sale system support experience highly desired or working knowledge of Point of Sale: Micros/Oracle, Aloha, Counterpoint, Clover – any retail/table service systems experience is a plus.

•        Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word, and Excel).

•        Ability to learn new products and tools and share this knowledge with end users and technicians.

•        Ability to independently conduct research into a wide range of computing issues as required.

•        Ability to absorb and retain information quickly.

•        Ability to present ideas in user-friendly language.

•        Highly self-motivated and directed.

•        Keen attention to detail.

•        Knowledge of Restaurants and Concessions Operations a plus

•        Experience with and/or knowledge of retail inventory management and processes a plus.

•        Must be able to pass a 10-year TSA mandated background check – our business is primarily conducted in airports.

•        Be eligible to work in the USA.

BENEFITS

Skyport offers a highly competitive base salary, bonus program, and multiple benefit packages upon hire, including Medical, Dental, Vison, 401k, Flex Spending Plan, Paid Holidays, and Flex Paid Time Off!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing, squatting or walking for extended periods of time and climbing 4-foot ladders. Must be able to operate a computer keyboard, mouse, power tools and other computer components. Lifting and transporting moderately heavy objects, such as computers, and peripherals, up to 50 pounds.

EXPECTED HOURS OF WORK

Additional working hours and after-hours support as required. On-call availability to address issues after hours and weekends. Travel possible 10-25% annually for new business openings, upgrades, and special projects.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status

BENEFITS & PERKS

• Salary Range: $58,000 to $68,000
• Health, Dental and Vision Benefits
• FREE RTD/Light Rail Pass or FREE Parking Pass
• FREE meals
• 401k
• 30% Employee Discount
• Career Training and Advancement Opportunities
• And did we mention…working with great people

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status