IT Helpdesk Intern

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Berkshire Hathaway GUARD Insurance Companies is currently seeking an intern to support the IT department for the Summer. As an intern you will be learning key fundamental business skills. You will be working in an incredibly fast moving business, and have the opportunity to make valuable contributions. As an Intern in our Hardware Services Team, you will assist on projects, new users setups, configurations, and hardware/software troubleshooting.
 

Responsibilities: 
· Setup/image employee desktop and laptops as part of upgrade migration strategy
· Install Software/Hardware for Telephony platform migration
· Responding to individual Help Desk requests for IT support issues
· Using IT Help Desk Ticket system to document, prioritize, and track requests
· Coordinate setup of new employee resources
· Diagnosing hardware and software related problems 
· Documenting systems, processes and/or procedures
· Installing/configuring new computers/telephones
· Installing software, patches and rollups to end-user workstations 
· Install software on desktops and laptops as required to support business needs
· Troubleshooting printers/scanners/copiers
· Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)

• Must be currently pursuing a degree in IT or any other computer related major
• Experience with Microsoft Desktop Operating System & Productivity Suites
• Laptop/Desktop Configuration
• Troubleshooting/Diagnostics of Hardware & Software
• New User Setup
• Software Installation
• Inventory