IT Support & Security Manager

IT Support & Security Manager

Hybrid - West Des Moines, IA | Full-Time

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Tractor Zoom

At Tractor Zoom, we’re on a mission to transform how the ag industry buys, sells, and values equipment.

We connect dealers, farmers, lenders, and auctioneers through one intelligent platform that delivers real-time data, powerful insights, and faster paths to action. Whether you're in the field, on the lot, or behind the desk—we help you price smarter, move faster, and sell more.

With data from over 65% of U.S. used equipment listings, Tractor Zoom is the #1 Sales Tech in agriculture, providing unmatched visibility into the market. From streamlining valuations to automating workflows, our solutions are designed to fuel smarter decisions and unlock growth for every player in the equipment lifecycle.

We’re Looking for an ‘A’ Player

We are seeking a highly skilled and proactive IT Support and Security Manager to oversee all aspects of IT support and security for our rapidly growing SaaS company. The ideal candidate will be responsible for ensuring seamless IT operations, maintaining SOC 2 Type 2 compliance, and safeguarding data integrity across the organization. This person will be the go-to person for all IT-related matters, supporting a growing team of approximately 75 employees who primarily use Macbooks and GSuite applications.

Responsibilities:

• Manages the company equipment from new hires to everyday needs; tracking all computer’s lifecycles, ordering new equipment, setting up all new hire computer systems, creating accounts and managing all new/existing accounts.
• IT Support Management; Provide comprehensive IT support to all employees, troubleshooting hardware, software, and network issues.
• Security Management; Ensure the company meets and maintains SOC 2 Type 2 compliance requirements.
• Software and System Administration; Manage and support the company's software subscriptions and IT infrastructure, including Macbooks, servers, and cloud services, including access management.
• Data Integrity and Backup; Ensure data integrity through regular backups, data recovery procedures, and data loss prevention strategies.
• Vendor and Contract Management; Liaise with external vendors and service providers.
• Cost Management; Work with Finance on Software and IT spend tracking and optimization.
• Training and Development; Conduct training sessions for employees on IT policies, best practices, and security awareness.
• Other duties as assigned. 

Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science or related field (preferred) or equivalent work experience.
• 5+ years experience in IT support and security roles.
• Relevant certifications (e.g., CISSP, CISM, CompTIA Security+) are a plus.
• Proven experience with SOC 2 Type 2 compliance and IT security.
• Experience working with Information Technology operational processes, customer support processes, and vendors.
• Strong knowledge of Mac OS and GSuite administration.
• Working knowledge of a variety of technologies and platforms (operating systems, computer hardware, and software).
• Experience with endpoint management tools and software.
• High-level customer service skills.
• Strong organizational skills with the ability to prioritize, manage, and perform multiple tasks with multiple deadlines, responding quickly to changing priorities.
• Ability to work and think independently to troubleshoot, document, and resolve issues.
• Strong communication skills with the ability to explain complex technical concepts to non-technical staff.

Benefits:

• 80% Health, Vision and Dental Insurance Covered
• 401k Program
• 11+ Paid Holidays
• Unlimited PTO
• Competitive Salary
• Company Stock
• Performance Based Culture
• Dog-friendly office
• Hybrid - 4 days in office and 1 day remote

Tractor Zoom Culture

We are a small but mighty team of driven, out-of-the-box thinkers that are hungry for information. We are not only passionate about identifying customer pain points but inspired to solve them. Our values unite us and help us work together toward our common goals. We’re a customer first organization knowing they are ultimately the end users of our products and technology. 

If you’re interested in making a difference and seeing your efforts directly impact
the trajectory of a company. Come join us!