IT Helpdesk Technician - Growing Ecommerce Company

At National Trade Supply, you’ll be a key part of our technology team, serving as the first line of support for employees across the company. In this role, you won’t just resolve technical issues — you’ll play a hands-on role in shaping the daily technology experience for our people. From troubleshooting hardware and software problems to supporting onboarding and ensuring systems run smoothly, you’ll be a trusted partner who brings clarity, empathy, and efficiency to every interaction. If you're someone who enjoys helping others, communicates with care, and takes pride in creating smooth, stress-free tech experiences, we’d love for you to join our team.

Job Summary: 

The Technology Experience Partner is responsible for maintaining and optimizing the systems, infrastructure, and day-to-day operations that keep our business running smoothly. This role takes a proactive approach to managing hardware, supporting software and systems, and contributing to IT security and process improvement efforts. In addition to providing hands-on support to employees, you’ll work closely with departments across the company to ensure our technology environment is secure, scalable, and aligned with evolving business needs. Your ability to troubleshoot effectively, communicate with care, and anticipate future requirements will be key to delivering a seamless and reliable technology experience for our team.

Key Responsibilities:

• Security Management: Collaborate with stakeholders to maintain the security of our website, hardware, network, and email systems. Lead regular audits, testing, and implementation of security best practices to ensure a safe technology environment for all employees.
• Server Support & Maintenance: Take ownership of routine server maintenance and updates to ensure secure, stable, and high-performing systems that support our daily business operations.
• Technology Asset Stewardship: Oversee IT inventory — including desktops, laptops, servers, and printers — and partner with teams to plan and execute refresh cycles that minimize disruption and support productivity.
• Frontline Technology Support: Serve as a key partner in handling day-to-day IT support requests, delivering responsive, thoughtful, and user-friendly solutions that meet employees where they are.
• Cross-Functional Process Improvement: Work with teams across the company to identify and implement technology-related and operational process improvements that enhance efficiency and user experience. 
• Hardware Evaluation & Guidance: Research and recommend hardware solutions aligned with current and future business needs, ensuring our teams are equipped with the right tools for success.
• Database & Web Infrastructure Support: Manage website database locations as needed, contributing to the stability and scalability of our online systems.

• Strong interest and experience in IT security (website, hardware, network, email).
• Solid critical thinking and problem-solving skills, with a collaborative mindset.
• Organized and able to prioritize effectively in a dynamic environment.
• Clear, respectful communicator with a service-oriented approach.
• Adaptable and calm under changing priorities.
• Proactive in follow-up and task completion.
• Able to balance immediate needs with long-term impact.
• Familiarity with our systems, software, and values (or ability to learn quickly).
• Works well independently and with teams; willing to step in where needed.
• Experience with SQL (writing and testing).
• Patient and supportive with non-technical users.
• Proficient with Remote Desktop tools for issue resolution.
• Experience with hardware/account Moves, Adds, and Changes.
• Basic understanding of VoIP systems.

Why Choose Us?

• Competitive salary and benefits.
• A great culture that always wants to improve and do better.
• Be part of a move fast results driven dynamic and supportive team.
• Opportunities for professional development.
• Access to anyone and everyone in the organization.
• A chance to make a real difference in the lives of the people you work with.

Interview Process:

We take hiring seriously — because every person we add has a meaningful impact on our culture, our work, and our team. As a small and growing company, we are intentional about who we bring on board, and we don’t compromise on that standard for the sake of speed.

Our interview process includes the following steps:

• Online application
• Predictive Index behavioral and cognitive assessments
• Phone screen
• Panel interview with cross-functional team members
• Final offer

Throughout the process, you’ll meet with several people from across the organization — including senior leadership, members of the IT department, and internal stakeholders who will be key partners in this role. We believe that great hiring is a two-way street, and our process is designed to give you a real feel for who we are and how we work.

We understand that this level of engagement won’t be the right fit for everyone, and that’s okay. Candidates who aren’t comfortable with any part of the process may find a better fit elsewhere — and we genuinely wish them the best. For those who are excited to engage fully, we’re just as excited to get to know you.