At MBS, our primary goal is to provide customers with state-of-the-art technology, maintain genuine partnerships, and offer superior knowledge of the textbook industry in an effort to simplify course material distribution for educational institutions. That's why we employ dedicated teams of customer service and sales representatives, and operations personnel to ensure each of our customers are offered the same attention to detail.
We are seeking a customer-focused and technically skilled IT Help Desk Technician to provide timely support to MBS employees, contractors, and office visitors, ensuring a seamless technology experience. This role supports a wide range of hardware—including Macs, PCs, printers, scanners, mobile devices, desk phones, and presentation equipment—as well as software such as operating systems, email clients, Microsoft Office, RVI, and other internal tools. The ideal candidate brings a strong technical foundation, excellent problem-solving skills, and a commitment to delivering clear, user-friendly support in a fast-paced environment.
Respond to and resolve Tier 1 help desk escalations via ticketing system, phone, and walk-in requests
Track, prioritize, and follow up on open requests to ensure timely and effective resolution
Set up user accounts and configure hardware for new hires and equipment deployments
Provide support for conference room audio/visual equipment and meeting technology
Deliver hands-on support for desktops, laptops, desk phones, company-issued mobile devices, printers, scanners, and network equipment
Assist users with OP system access and navigation of menu functions
Support internal users with email, Microsoft Office applications, and RVI electronic document storage
Perform additional responsibilities as required
Proficiency in Windows 10, Windows 11, macOS, and Microsoft Office Suite
Basic working knowledge of Active Directory
Experience supporting Mac and PC hardware, including printers, scanners, computer peripherals, and mobile devices (iOS and Android)
Understanding of client connectivity technologies, including Ethernet, wireless networks, and VPN
Basic knowledge of file servers and network shares
Strong customer service and technical troubleshooting skills
Ability to clearly communicate technical information verbally and in writing to diverse end-users
Demonstrated ability to effectively multi-task and manage multiple support tickets simultaneously in a fast-paced environment
Please Note: This is an onsite role located in Columbia, Missouri
We believe your success is our success, and we’re committed to supporting you in every aspect of life. At MBS, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays; and a broad range of additional benefits.
At MBS we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.
MBS is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. In the spirit of inclusivity, qualified applicants will receive consideration for employment without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, protected veteran status, race, religion or sexual orientation.