Information Technology Support Technician I

About Renaissance Financial

Renaissance Financial is a comprehensive financial services firm with locations in St. Louis, Overland Park, Omaha, Lincoln, Phoenix, and Salt Lake City. Our Mission: Using creative business and personal planning, we help our clients achieve financial freedom… one relationship at a time. Our true team approach and entrepreneurial atmosphere set us apart from other firms in our industry. Joining our close-knit team at Renaissance Financial will inspire professional growth through numerous opportunities while creating a lasting impact on our organization and community. We support and reward our staff through team outings and industry leading benefits because we sincerely care about the well-being of our team members.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The mission of this full-time position is to provide technical assistance and support for computer systems, software, and hardware within the organization. You will work closely with team members to troubleshoot issues, maintain system performance, and resolve networking problems. Using a technical background, excellent problem-solving skills, and a deep understanding of computer systems and networking, you will support the organization's IT needs and ensure optimal functionality.

Primary Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through phone, email, and in-person communications.
• Guide users through troubleshooting steps and provide training on computer usage.
• Maintain daily performance of computer systems.
• Respond to email messages from team members.
• Install, modify, and repair computer hardware and software.
• Reimage computer hardware, follow asset disposal procedures.
• Run diagnostic programs to resolve problems.
• Diagnose and resolve networking issues related to Local Area Networks (LAN) and Wide Area Networks (WAN).
• Maintain timely communication with end users throughout any issues or interactions.

Perform general administrative and operational support duties as assigned.

Essential Characteristics

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to convey complex concepts in a clear and concise manner.
• Patience, empathy, and enthusiasm for teaching and helping others succeed.

Education, Training, and Experience

• Associate’s degree or higher in Computer Science or similar field, or equivalent experience
• 1-2 years’ experience working in technical support.
• Understanding of computer systems and networking.
• CompTIA A+ (preferred)

Computer Equipment and Software

Proficiency in the use of computer programs for:

• Microsoft Office (365) Products
• Windows 11
• Apple Phones (iOS) / Android

Proficiency in the use of office equipment

• Computer
• Voice (VOIP/Teams Phones)
• Printer/Copier/Fax machines

Working Conditions

• Professional office environment.
• Standard work week of 40 hours.
• This position might require some travel (<10%)
• Ability to lift 25lbs, bend/crawl to access underneath desks, etc.

Benefits and Incentives

• Employer Paid Medical Insurance
• Employer provided 401k contribution (up to 10% based on team member eligible compensation annually).
• Potential for Annual Variable Compensation and Bonuses.
• Employer Licensing Coverage and Growth Opportunities