Help Desk Technician

Summary: As the Help Desk Technician, you will be responsible for handling first level support of service requests for numerous locations of Green Plains Inc. and subsidiary companies. This relates to all systems related technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.

Responsibilities include but are not limited to:

• Provide excellent customer service and maintain a positive attitude.
• Provide a wide range of remote and in-person support for Microsoft’s current desktop and server operating systems, Office 365 applications, Active Directory, basic Exchange administration, and other applications as needed.
• Provide a wide range of remote and in-person support for Mac systems.
• Set up PC hardware and networking equipment, user configuration, printers, email, and other user-related items.
• Monitor the ticketing system to ensure tickets are being addressed.
• Understand priorities, problem management and stakeholder communication fundamentals.
• Support user remote access, including basic VPN knowledge and Terminal Services.
• Determine the best solution based on the available information available.
• Communicate with stakeholders as required, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
• Take an active role in developing and delivering training resources for end users.
• Create and update system documentation and knowledge articles to develop and elevate other team members’ abilities to handle tickets.

Qualifications:

• Solid understanding of computer systems, mobile devices, and other tech products.
• Entry level experience installing and servicing PCs in a home environment preferred.
• CompTIA A+, Associates/Bachelor’s Degree or equivalent experience.
• Great problem-solving skills.
• Excellent customer service and communication skills.
• Technical awareness and ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated, flexible, and resourceful with the ability to work in a fast-moving environment.
• Valid driver's license with the ability to travel.
• Ability to work after standard hours/weekends as needed.

Work Environment/Physical Demands:

• Ability to meet physical demands of the job includes but is not limited to:
  • Frequent sitting and standing
  • Frequent computer and telephone use
  • Some bending, kneeling, and crawling to access equipment or cabling
  • Some lifting or carrying up to 50 lbs.

Green Plains Inc. offers competitive pay: a generous benefit package including business casual work environment, health, dental, vision, life insurance, paid holidays, Paid Time Off (PTO) and a 401(k) retirement plan with immediate vesting and company safe harbor matching. All potential employees of Green Plains Inc. will be required to successfully pass a pre-employment drug screening and background check prior to employment.

Green Plains does not provide immigration-related employment sponsorship for new hires (for example, H-1B, F-1 OPT, TN, or other work visas). Applicants must be authorized to work in the United States on a full-time basis and be able to maintain ongoing work authorization without employer sponsorship now or in the future.

Equal Opportunity Employer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Company Description

Green Plains Inc. (NASDAQ:GPRE) is a leading biorefining company driving the transition to a low-carbon economy through the production of renewable fuels and sustainable, high-impact ingredients. Leveraging agricultural, biological, and fermentation expertise, the company transforms renewable crops into low-carbon energy and feedstocks. Green Plains is a leader in low-carbon intensity (CI) biofuels production and continues to explore opportunities to expand its output. With a strong commitment to innovation and operational excellence, Green Plains is delivering long-term value to stakeholders. For more information, visit www.gpreinc.com.