Help Desk Technician

Basic Description:

Help Desk Technician is an entry level IT position with a strong focus on customer service. In this role you will handle tickets and phone calls as you help Flat Branch solve its technical challenges. As Help Desk Technician, you will assist our end users with basic tasks such as password resets and account logon issues, as well as troubleshooting unique technical issues. Help Desk Technicians are the first point of contact for our users and are the face of our department. We encourage a high level of customer service and focus on customer experience as we deliver technical solutions. 

Responsibilities:

• Managing incidents through company ticketing system (HaloITSM)
• Remotely assisting company employees via Telephone, chat, email, and remote session.
• Image and prepare computer hardware for deployment within company
• Install and manage printers on end user devices
• Assists in end user training on all IT related technologies.
• Support end users with Microsoft Office and Microsoft Windows platforms
• Other maintenance duties as assigned
• Occasional travel is required

Qualifications & Skills:

• Customer Service focus with a positive attitude and open mindedness
• Passionate about learning
• Organized and ability to manage own workload
• Able to lift and carry 40lbs 
• Prolonged periods sitting at a desk and working on a computer.