accel bi is seeking a highly competent County Administrator / IT Support Technician II to oversee county-level account administration and provide advanced Tier II technical support. This onsite role requires a detail-oriented IT professional with strong problem-solving capabilities, hands-on experience in system administration, and a commitment to delivering high-quality technical support and customer service.
Gross Salary Range - $35K - $40K (Annual)
Key Responsibilities
- Administered North Carolina county-level user accounts, including sub-role assignments, Power BI access, NC security roles, and supervisor updates in system profiles
- Developed and maintained county directories for Community Services, District Attorney offices, school locations, and service zones
- Delivered technical support via service desk channels using phone and remote access tools; escalated tickets when required
- Maintained accurate and current system documentation in ServiceNow and the Knowledge Management Database (KMDB)
Basic Qualifications
- 3+ years of experience in IT support or equivalent technical training in enterprise environments
- 3+ years of experience maintaining ServiceNow KMDB and related documentation
- 3+ years of hands-on experience with Windows 10 OS and general computer operations
- Proficient in MS Office Suite, Office 365, Outlook, Chrome, Internet Explorer, Adobe, Skype for Business, and OneDrive
- 3+ years of experience in PC troubleshooting and working with LAN/WAN networking environments
Preferred Qualifications
- Knowledge of Service Desk technologies and ITSM/ITIL-aligned best practices
- Experience handling hardware components such as motherboards, CPUs, memory, printers, and peripherals
- Supported various device types including desktops, laptops, tablets, and thin/zero clients
- Strong analytical and troubleshooting skills for diagnosing and resolving complex technical issues
- Excellent written and verbal communication skills, including clear documentation and user support
- Proven ability to perform under pressure, especially during incidents or high-priority situations
- Effective team player with a focus on customer service and stakeholder satisfaction
- Self-motivated and detail-oriented with the ability to work independently with minimal supervision