Computer Support Technician
State of Utah
Full-time
On-site
Salt Lake County, Utah, United States
$29.73 - $32.68 USD hourly
Job Description
- The Utah State Board of Education (USBE) has an exciting opportunity for a candidate with experience providing internal and external customer support . USBE is seeking a Computer Support Technician that will be responsible for managing core services, maintaining client systems and managing multiple cloud-based technologies, such as Microsoft Office 365, Google Cloud, Adobe Cloud, and other offerings.
Principal Duties- Provision, repair, and configure client computer systems, end-user devices, and related accessories.
- Manage user accounts and aid with various cloud and software applications.
- Assist customers with troubleshooting system and account issues.
- Act as resource for managing, responding to and assigning internal IT help desk tickets and issues.
- Support user hardware and software needs via telephone and remote connection/access tools.
- Manage workflow through internal ticketing system.
- Maintain accurate and complete documentations for company policies and procedures.
- Perform routine PC, Apple, printers, and related device maintenance and updates for performance efficiency.
- Ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented.
- Associate degree or higher in an IT related field.
- Microsoft, Google, CompTIA and/or other IT related certifications.
- 4+ years of IT experience with at least 2 year of client support experience.
- Broad knowledge and expertise in multiple enterprise core services technologies.
- Able to recognize forward-looking business needs along with industry, business and IT trends.
- Effective verbal and written communication skills.
- Strong prioritization skills – organized and efficient.
- Communicating in language that non-tech people can understand.
- Ability to manage relationships while demonstrating persistence and problem-solving.
- Ability to adapt to new and changing situations.
- Experience in server technologies a plus.
- Experience in Agile/Kanban teams a plus.
- Experience in dev-ops environment a plus.
Employees at USBE enjoy a fun working environment with opportunities for growth. You will also receive a handsome compensation package that includes a choice from various health insurance plans, different retirement options, and generous paid time off.
To learn more about the benefits we offer please click here.- Great Company Culture. USBE attracts and retains the best in the industry because we offer more than just competitive salaries. USBE professionals know they are serving a higher purpose because their work impacts the lives of Utah students.
- Work that Stays at Work. Genuine work/life balance served here!
- Health Benefits. Medical with HSA and FSA options, dental, and vision
- Prepare for the Future. Pension or 401(k) options, no match required by you!
Click here for more information about the Utah State Board of Education. Responsibilities
- Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, vehicles, equipment, or machinery, etc.
- Backs up computer data periodically to prevent unwanted data losses.
- Provides assistance and/or on-the-job training.
- Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc.
Supplemental Information
- Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
- Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
- Successful completion of a criminal background check