IT Support Specialist

Qualifications

A certificate, associate's, or bachelor's degree in information technology (IT), computer science, or a related field preferred. IT support or help desk experience a plus. Strong knowledge of Windows/macOS operating systems, Microsoft 365, Google Workspace and basic networking concepts needed. Familiarity with Active Directory, ticketing systems, and remote desktop tools. Problem-solving skills and attention to detail required. Strong interpersonal and communication skills are essential. Ability to work independently and in a team-oriented environment necessary. CompTIA A+, Network+, or other relevant certifications beneficial. Experience with ITIL-based support practices a plus. Must have reliable transportation to travel between college-owned buildings and off-site locations as needed.

Job Summary

Responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

Essential Duties: This position requires extensive hands-on interaction with faculty and staff. As a result, this position requires physical presence to complete the essential duties found below.

General:

• Provide first-level contact and problem resolution for all users with hardware, software, and application issues
• Respond to help desk tickets, phone calls, and emails in a timely and courteous manner
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and networks
• Install, configure, and maintain operating systems, software applications, and hardware components
• Install and terminate network wiring
• Document internal procedures and user guides
• Escalate issues to appropriate internal teams or vendors when necessary
• Assist with onboarding/offboarding of employees (account setups, equipment provisioning)
• Maintain inventory of IT equipment and software licenses
• Participate in IT projects and initiatives as needed
• Ability to lift and transport computer equipment such as desktops, monitors, printers, and other hardware (up to 60 lbs.)
• Ability to perform physical tasks such as bending, crouching, climbing ladders, or reaching in tight spaces for cable management or hardware installation
• Perform other duties as assigned