Temporary Staff ~ IT Support Technician ~ Boston, MA

***THIS IS A TEMPORARY ROLE BASED IN BOSTON, MA WITH PROJECTED DURATION OF 6 TO 18 MONTHS***

Principal Objective

The Support Technician is responsible for providing technical support to all users for desktop, software, hardware and network related issues. Their role is to support the day-to-day stable operation of our computer environment and assist users with all of their IT needs. The Support Technician will escalate unresolved requests or issues to the next level as required, ensuring that IT management is informed. This individual will clearly communicate technical solutions in a user-friendly and professional manner. Duties include covering the IT Helpdesk, responding to employees’ technical requests and needs, and constantly striving to improve customer service.

Principal Duties and Responsibilities

• Provide service and support in all facets of information technology
• Provide Level 1 IT Helpdesk support. Manage open issues and escalate as needed for prompt resolution
• Troubleshoot and administer our information systems and technology in support of our business needs
• Install, configure and maintain hardware including desktops, laptops, printers and peripherals
• Install, configure and support desktop operating systems and all desktop applications
• Assist with managing our antivirus and patching systems for desktops
• Provide support for VPN and mobile device connectivity
• Troubleshoot hardware and software problems and network connectivity issues
• Perform other related duties as directed

Job Specifications (Skills, Knowledge and Abilities Required)

• Bachelor’s Degree preferred. Experience in lieu of a degree will be considered
• Microsoft and other IT certifications preferred
• 3+ years information technology experience in all aspects of client/server technology
• 3+ years financial systems related experience with Jack Henry systems experience preferred
• Experience with installing, configuring and maintaining the Microsoft Windows desktop operating system in a networked environment
• Experience with many aspects of information technology including Microsoft Windows Server, Active Directory, Microsoft Office and Outlook, LAN/WAN connectivity, DHCP and TCP/IP networking 
• Experience implementing best practices for applications, operating systems and networks
• Working technical knowledge of current Internet technologies, protocols and standards
• Experience with IT application systems such as antivirus, patching and client management tools
• Exceptional troubleshooting and problem solving skills
• Excellent written, verbal and interpersonal communication skills
• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated with keen attention to detail and good organizational skills
• Positive attitude with a commitment to quality customer service
• Team player and ability to follow processes and procedures
• On-call availability and some travel required

Behavioral Skills

• Consistently demonstrate behaviors associated with Brookline Bancorp’s Core Four values:  adaptability, accountability, leadership, and teamwork.         

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.   They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  This job description is subject to change at any time.