Sr. IT Support Analyst

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Kerry ICT delivers best‑in‑class ICT services to support Kerry’s business objectives.

This is achieved by:

• Partnering with business stakeholders
  • to identify, develop, deliver, maintain, and run cost‑effective ICT services that create value.
  • to guide strategic ICT investments, driving standard global solutions.
  • to act as steward of the Business Process Framework.
• Proactively seeking ICT innovation opportunities
• Responding with agility to evolving business needs and structures
• Developing high‑performing teams of skilled, committed, and business‑oriented ICT professionals
• Leveraging strategic relationships with external partners

Role Scope

We are seeking talented and enthusiastic professionals to join our global ICT team. The successful candidate will be part of the North America ICT Site Services team and based in Brampton, ON, Canada.

The Site Services team is responsible for delivering and proactively supporting a best‑in‑class end‑user computing experience—critical to enabling the innovation work carried out by our food technologists across global RD&A centers.

Key Responsibilities

• Provide hardware and software support for all desktops, laptops, mobile devices, and printers for Kerry plants in Canada and NY State (US) Locations. Apply suitable fixes or escalate where appropriate.
• Manage user queries via the incident logging system, ensuring timely updates and completion of incidents and tasks in line with Service Level Agreements.
• Document and submit new solutions into the ICT knowledge base.
• Deliver and install new ICT hardware and software following established processes and procedures.
• Maintain accurate and up‑to‑date site documentation.
• Provide consistently professional and customer‑focused service.
• Ensure ICT standards, security requirements, and policies are enforced and maintained at site level.
• Support and maintain local Site IT/OT Infrastructure and networking.
• Ensure all endpoints are fully patched and compliant with security baselines, including current anti‑virus and endpoint protection updates.
• Support users of all levels, with the ability to provide effective remote troubleshooting.
• Collaborate with application development or deployment teams to assist with rollout of new software and solutions.
• Support enterprise device management and configuration leveraging Microsoft Intune and Azure AD.

Qualifications & Experience

Technical Skills Required

Hardware:

• Windows desktop and laptop PCs
• Printers
• Mobile devices (iPhone, iPad, Android, Windows tablets)
• Production RF equipment
• Audio Visual equipment

Communications / Networking:

• LAN support and cabling
• Telephony (where relevant)
• Remote access solutions
• Mobile Device Management (MDM)
• Support for hybrid environments using Azure AD and Intune

Operating Systems:

• Windows 10 and Windows 11 (deployment, configuration, troubleshooting)
• Legacy knowledge of Windows 7/8 beneficial but not required

Software & Systems:

• Microsoft Intune – device enrollment, compliance policies, app deployment, endpoint protection
• Azure Active Directory – user management, conditional access basics, groups, permissions
• SCCM / MECM – application deployment, OS deployment, patch management
• Office 365 / Microsoft 365 support and administration
• Anti‑virus and endpoint security solutions
• Encryption technologies (BitLocker, etc.)
• Asset management, licensing, desktop backup solutions

Active Directory/Entra ID:

• Minimum 2 years’ experience preferred
• User and group administration, security permissions, OU structure management

Education & Experience

• IT qualification—preferably bachelor’s degree—or 5-7 years of relevant experience, or a combination of both.
• In‑depth understanding of Windows desktop OS environments: Windows 10/11.
• Strong knowledge of Microsoft Office and end‑user support.
• Experience in supporting and deploying Microsoft 365 services preferred.
• Experience with SCCM/MECM and Intune endpoint management is highly desirable.
• Strong troubleshooting skills across hardware, OS, printers, and enterprise applications.

Other Requirements & Skills

• Strong customer service orientation and ability to collaborate across teams.
• Excellent work ethic, organization, planning, and communication skills.
• Ability to learn new concepts and technologies quickly.
• Critical thinking and problem‑solving skills.
• Comfortable working independently or within a team.
• Self‑starter with strong business awareness.
• Willing to travel to other Kerry locations (30 to 40% yearly).
• Ability to support users across all levels of the business.
• Able to work effectively under pressure.

_______________

The pay range for this position is $85,000 - $90,000 in Annual Salary.  Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company, and this range is set to continue to reward performance annually while in role.  Compensation decisions are dependent on the facts and circumstances of each case.  The specific compensation offered to a candidate within the above range may be influenced by a variety of factors including skills, qualifications, experience, internal equity, and location. 

Kerry offers a comprehensive benefits package that includes medical, dental and lifestyle coverage, disability, life insurance, a retirement savings program with employee and company contribution opportunities, employee share purchase plan and tuition assistance amongst others. In addition, Kerry employees enjoy easy access to mental health and well-being support.

This job posting is anticipated to expire on February 27th, 2026

We adhere to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable provincial law.

We may use artificial intelligence tools to support the review and assessment of applications and assist with scheduling interviews. We do not use AI to make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.