bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and hands-on experience in troubleshooting hardware, software, and network issues.
Key Responsibilities:
Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network issues.
Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.
Assist with installation, configuration, and maintenance of IT equipment and software.
Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.
Document support requests, solutions, and technical procedures for future reference.
Maintain inventory of IT equipment and ensure proper tracking of assets.
Assist with user account management, password resets, and access permissions.
Stay updated with emerging IT trends, tools, and best practices.
Required Qualifications:
Associates or Bachelors degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support, helpdesk, or technical troubleshooting.
Knowledge of operating systems (Windows, macOS, Linux) and common software applications.
Familiarity with network configurations, hardware, and peripheral devices.
Strong problem-solving, analytical, and communication skills.
Ability to work independently and as part of a team.
Preferred Qualifications:
Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).
Experience with ticketing systems and remote support tools.
Familiarity with cloud services, virtualization, or cybersecurity practices.
Knowledge of scripting or automation for routine IT tasks.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for professional growth and skill development.
Health insurance and other employee benefits.
Flexible working hours and remote work options (if applicable).
Supportive and collaborative work environment.
How to Apply: