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Senior IT Support Specialist

Sandestin Investments
Full-time
On-site
Miramar Beach, Florida, United States

What You’ll Do:
 As our Senior IT Support Technician, you’ll be the go-to problem solver and tech expert, keeping our systems running smoothly and our team connected. From maintaining hardware and software to troubleshooting network issues, you'll play a vital role in ensuring that our day-to-day operations deliver the exceptional experience our guests expect.

Your Key Responsibilities:

  • Keep Us Connected: Administer computer usage policies and manage data access — including software updates, user account management, and security protocols — ensuring we stay compliant and secure.
  • Vendor Collaboration: Work hands-on with third-party hardware and software partners to ensure our systems are always installed, configured, updated, and secured for optimal performance.
  • Problem Solver Extraordinaire: Diagnose and troubleshoot hardware and software issues quickly and effectively to minimize downtime and keep operations running seamlessly.
  • Tech Liaison: Act as the primary point of contact for IT needs across the resort, providing friendly, efficient support to our onsite teams.
  • Proactive Maintenance: Perform regular system checks and preventative maintenance to catch issues before they arise, keeping our tech environment healthy and reliable.

What You Bring to the Table:

  • Strong knowledge of hardware, software, and network systems
  • Excellent troubleshooting and problem-solving skills
  • Ability to communicate technical solutions clearly to non-technical users
  • Proactive attitude and a commitment to keeping systems secure and efficient
  • Experience working with third-party vendors and maintaining IT best practices

Physical Requirements:

  • Mobility:

    • Ability to move throughout the property, including office spaces, guest areas, and remote resort locations to provide on-site support as needed.

    • Frequently required to climb ladders or step stools to access network hardware or cabling.

    • Ability to navigate tight spaces (under desks, behind equipment) for installation and troubleshooting.

  • Lifting & Carrying:

    • Must be able to lift, carry, push, or pull equipment and materials weighing up to 50 lbs (e.g., servers, monitors, printers).

    • Occasional transport of heavier items with assistance or equipment.

  • Manual Dexterity:

    • Frequent use of hands and fingers for typing, handling cables, operating tools, and using small parts or devices.

    • Ability to perform precision tasks such as connecting wiring and assembling/disassembling hardware.

  • Visual & Auditory Requirements:

    • Close vision required for working with small components, reading detailed schematics, and monitoring screen-based systems.

    • Ability to distinguish colors for wiring purposes.

    • Sufficient hearing to receive and respond to technical support calls and alarms from systems/equipment.

  • Cognitive & Communication Abilities:

    • Ability to concentrate and troubleshoot in environments with frequent interruptions or distractions.

    • Strong verbal communication for providing technical guidance to team members and end users.

    • Effective written communication skills for documenting procedures, system changes, and troubleshooting steps.

  • Work Environment:

    • Comfortable working in varying conditions, including office environments, server rooms (which may be warm), and outdoor areas occasionally.

    • Availability for flexible scheduling, including occasional evenings, weekends, and holidays based on operational needs.

    • Willingness to be on-call for emergency technical support outside standard working hours.

 EOE M/D/F/V

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