Senior IT support Analyst

What is the opportunity?

We are excited to announce a new opportunity within the ATM team for an ATM Systems Engineer. This role is a hybrid position, combining 25% of the responsibilities of a Senior IT Support Analyst with a focus on ensuring the reliability, scalability, and performance of ATM systems, and 75% of responsibilities focused on IT systems engineering, troubleshooting, and automation. This is an excellent opportunity for a technical professional with a strong background in Windows systems, networking, and automation to contribute to the success of a mission-critical domain.

What will you do?

• ATM Build Troubleshooting: Diagnose and resolve issues related to ATM builds, ensuring reliability and performance

• ATM Build & Pre-prod Deployment: Manage the deployment of ATM, ensuring compliance with established standards and configurations

• Documentation: Create and maintain detailed build specifications, configuration records, and project deliverables

• Vendor & Stakeholder Coordination: Collaborate with vendors and stakeholders to ensure timely updates, issue resolution, and successful project execution

• System Implementation: Implement new infrastructure, applications, and IT services to enhance the overall operations

• Migration Projects: Execute migration projects, including operating systems, applications, and data

• Automation: Identify opportunities to automate repetitive tasks and develop scripts to improve operational efficiency

• Monitoring and Troubleshooting: Utilize network monitoring tools to identify and resolve hardware, software, and network issues

• Collaboration: Work closely with cross-functional teams to ensure smooth integration of systems and applications

• IT Roadmap Planning: Contribute to the planning and execution of the IT roadmap, including proof-of-concept evaluations and new technology adoption.

What do you need to succeed?

Must have:

• Strong experience with Windows 10 and Windows Server

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)

• Proficiency in network troubleshooting and network monitoring tools (e.g. Wireshark)

• Hands-on experience with Active Directory and user management

• Expertise in Group Policy Objects (GPOs) and GPO troubleshooting

• Strong scripting/automation skills in PowerShell and Python

• Proven ability to troubleshoot hardware and software issues

• Familiarity with ITSM platforms such as ServiceNow and Jira Service Management

Nice-to-have: 

• Advanced PowerShell scripting (modules, functions, error handling).

• Basic SQL query knowledge for troubleshooting.

• Understanding of Microsoft SQL Server fundamentals.

• Expertise in network packet analysis.

• Proficiency in Confluence for documentation and Microsoft Visio for creating diagrams.

• Experience with MECM (SCCM), including: MECM console navigation and administration. Application and package deployment. Device and user collection management. Client troubleshooting and health monitoring.

• Strong problem-solving and analytical abilities

• Effective written and verbal communication skills

• Ability to work independently and collaboratively in a team environment

• Customer service orientation with a focus on delivering high-quality solutions

• Excellent time management and prioritization skills

• Strong documentation and reporting capabilities.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, and stock options (where applicable).

• Opportunities to work in a dynamic, collaborative, and high-performing team.

• Access to a world-class training program in financial services and IT systems.

• Flexible work/life balance options.

• Opportunities to take on challenging projects and grow your career.

• The ability to make a difference and have a lasting impact on the organization and its clients.

#LI-POST

#TECHPJ

Job Skills

Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-04-012026-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.