Senior IT Help Desk Technician (TS/SCI) {S}

ARKA Group L.P. (“ARKA”) is an advanced technologies company serving the U.S. military, intelligence community, and commercial space industry delivering next-generation solutions to support the national security space enterprise. Built on more than six decades of excellence, ARKA brings modern approaches and a culture of innovation to the challenges of today.

Join the ARKA team to learn how Beyond Begins Here. Discover your next career opportunity now!

Position Overview:

Supporting ARKA’s Chantilly site, the Senior IT Help Desk Technician will be the sole onsite IT support for an office of up to 60 end users.  You will play a critical role in standing up the site with end users moving into the building during the September timeframe.  With a customer-centric approach, you will be responsible for diagnosing, troubleshooting and documenting technical issues through onsite and remote support. 

This role will start in mid-July and will travel between ARKA sites prior to sitting full-time in September. 

Responsibilities:

• Provide IT support through chat, phone, email, in person and ticketing system at all levels of the organization
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
• Partner with other help desk team members and escalate issues accordingly
• Support various IT projects in partnership with business needs
• May occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain continuous operations

Required Qualifications:

• High School Diploma; bachelor’s in information technology, computer science, or related field preferred
• 5+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Proven customer-focused service orientation
• Ability to work independently with minimal oversight
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Ability to maintain a high degree of flexibility and assist others as needed
• Ability to be onsite in Chantilly 5 days/week
• Security+ Certification
• Active TS/SCI U.S. Government Security Clearance

Location: Chantilly, VA

Chantilly is a picturesque town located in Fairfax County. It has a wonderful historic history, welcoming charm, and many interesting attractions. The attractions found in Chantilly range from the 18th Century to outer space. Whether you’re a history buff, an art enthusiast, a foodie, or just someone looking to soak in the charm, Chantilly promises an unforgettable experience. Overall, its historic sites, museums, breweries, restaurants, music and many family fun activities make Chantilly a great place to call home!

What We Offer:

• Comprehensive medical/vision/dental insurance packages
• Company contributions to qualified HSA accounts
• 401k retirement plan with industry leading company contributions
• 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
• 13 paid holidays
• Upfront tuition assistance for approved degree programs
• Annual bonus program based on company and employee performance
• Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
• 4 weeks paid Parental Leave
• Employee assistance program (EAP)

EHS/Environmental Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to staffing@arka.org or contact 203-797-5000 and press 2 for Human Resources.

ITC & Security Clearance Requirements:

This position requires an active TS/SCI U.S. Government Security Clearance.

Visa Restrictions:

No visa sponsorship is available for this position.

Pre-employment Screenings:

Employment with any ARKA companies in the U.S. is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check, and drug screen.