Senior IT Help Desk Technician

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We're looking for a Senior IT Help Desk Technician to join our dynamic and growing accounting firm. In this role, you'll be a key player in maintaining the stability, security, and performance of our IT systems while providing top-tier support to our internal team.

As a senior technician, you'll handle Tier 2 and Tier 3 support, manage Microsoft 365 services (including Entra ID, Defender, Exchange Online, Teams, and SharePoint), and oversee endpoint security using tools like NinjaOne and Huntress. You'll also lead onboarding/offboarding processes, manage device configurations, and contribute to IT projects and documentation.

We're seeking someone with:

• 4+ years of IT support experience (2+ in a senior/lead role)
• Proficiency in Microsoft 365 administration and endpoint management
• Experience with RMM and EDR tools (NinjaOne, Huntress)
• Strong networking knowledge (DNS, DHCP, VPN, firewalls)
• Excellent communication and interpersonal skills

Preferred qualifications include certifications such as Azure Administrator Associate, CompTIA Security+, and experience in professional services or compliance-driven environments.

This is a great opportunity to mentor junior technicians, shape a service-oriented IT culture, and grow your career in a collaborative, professional setting. You'll work in an office-based environment with occasional on-call support and must be able to lift up to 40 lbs.

Ready to make an impact? Apply today and help us deliver secure, seamless technology experiences to our team.

The purpose of this notice is to inform you that we will be conducting a pre-employment background investigation in conjunction with your acceptance of an offer for employment with our company.

This background investigation may involve verifying or reviewing any of the following relevant information:

- Social Security Number
- DMV Record
- Prior Employment History
- Educational History

As part of this investigation, the Company will obtain a consumer report from a Consumer Reporting Agency, ProScreen, for employment purposes. The Company may use information in the consumer report for decisions related to your employment. A copy of the report will be provided to you, free of charge, if you wish. You authorize the Company to obtain this consumer report by your signature below. Please include your address below if you wish to receive a copy of the report. This notice and authorization is in accordance with the Fair Credit Reporting Act.

I authorize the Company to obtain a consumer report for employment purposes.