Status: Part-Time / Non-Exempt
Shift: Days; Monday - Thursday, 7:00 am - 11:45 am; not to exceed 19 hours per week.
Position Description:
Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate.
Essential Functions:
- Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.
- Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
- Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
- Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
- Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
- Answer the user’s helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
- Oversee installation projects for computers and printers; including the yearly replacement cycle of computers.
- Research new technology applications and recommend improvements for issues that affect the District’s network and systems.
- Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software.
- Provide basic end-user training for various productivity suite and District standard applications.
- Perform application delivery via the District’s networked software deployment system (SMS).
- Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders.
- Perform all other duties as may be assigned by management from time to time.
Job Requirements:
- This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems
- State issued driver's license.
- Bilingual is a plus
Education:
High School diploma and equivalent work experience
Salary Schedule:
Standard rate schedule for non-regular (temporary, adjunct, substitute) and regular part-time employees
Hiring Range:
$18 per hour
Benefits:
N/A
Closing Date:
For maximum consideration, receipt of application material is August 7th. However, the position will remain open until filled.
Note: Tulsa Tech is an Equal Opportunity Employer