MSP Help Desk Technician I

Job Title: MSP Help Desk Technician 1

Department: Operations / Help Desk Services

Reports To: Service Desk Coordinator

Job Type: Permanent, full-time position

Job Location: Plant City, FL

Pay Details: Starting at $38,500.00 annually plus bonuses for certificate completion

ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you are passionate about technology and eager to help others, this role is a great foundation for your career in IT.

Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.

Responsibilities:

• Respond to customer inquiries and provide technical support via phone or email.
• Diagnose and troubleshoot hardware, software, and networking issues.
• Document and track issues and resolutions in our ticketing system.
• Assist in the setup and installation of hardware and software.
• Conduct follow-ups to ensure customer satisfaction after resolving issues.
• Collaborate with team members to escalate complex technical issues as needed.
• Active participation in the On Call rotation.

• Strong written and verbal communication skills.
• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a passion for helping others.
• Ability to lift and install IT equipment.
• Must be authorized to work in the United States.
• In-office and on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Preferred Qualifications:

• Previous experience in a customer service or technical support role
• Completion of relevant IT certifications such as A+, Network+, Security+, and / or MS-900

Please Note: Successful applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) and Matching
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.