MSP (Managed Service Provider) Help Desk Technician
Join our growing team at Digitek Solutions, the Managed IT and Hosting division of Alta Vista Technology! We’re on the lookout for a MSP Help Desk Technician to bring their expertise to our operations.
Responsibilities:
• Always Represent Digitek Solutions with professionalism.
• Support internal and external customers with hosted servers.
• Assist senior personnel with data center maintenance and fixing bad motivators on R2 units.
• Monitor, respond to, and document work in our trouble ticket system with precision.
• Install and troubleshoot workstations, networking equipment, MS Teams phones, and servers.
• Install, update, and troubleshoot Sage Construction and Real Estate software.
• Occasionally assist the Sales team in explaining technical software requirements.
• Travel within Arizona to client sites (Mileage reimbursement; most travel within Metro Phoenix).
Personal Aptitude Requirements:
• Strong troubleshooting skills with a calm demeanor under pressure.
• Excellent communication skills, able to articulate complex technical concepts clearly.
• Flexibility to work outside of the typical 8-5 schedule when necessary, including occasional nights and weekends.
Technical Requirements: High-Level Competency Required:
• Active Directory User management, Windows DNS, group policy management
• RDS Collections (including published RemoteApps)
• Microsoft Exchange, Office 365, and Google Workspaces administration
• Hardware and software troubleshooting for Microsoft platforms
• Basic network principles
• Winning Kobayashi Maru strategies
General Understanding Requirements:
• Dial-Up VPN (IPsec over L2TP)
• Microsoft SQL
Benefits:
• Paid Time Off (PTO)
• Comprehensive Health Coverage including Medical, Dental, and Vision plans
• Company-Paid Life Insurance
• 401(k) Retirement Plan with company matching
• Mileage Reimbursement for client travel
• Supportive team culture, growth opportunities, and exposure to cutting-edge technologies