Junior IT Support Specialist
Job Description
Company Overview
At Plumb, we help ultra-high-net-worth families, family offices, and their advisors gain clarity, control, and confidence over their financial operations. Founded in 1996, Plumb has grown to more than 50 employees and is recognized as a leader in family accounting and bill pay services.
We are building a modern, AI-enabled, cloud-first organization centered on Microsoft technologies, cybersecurity, automation, and continuous improvement. If you enjoy solving problems, learning new technologies, and helping people succeed, we'd love to meet you.
Our culture is guided by our 13 Principles, which emphasize accountability, ownership, continuous improvement, integrity, and exceptional service.
Position Summary
This is more than a traditional helpdesk role. As a Junior IT Support Specialist, you will support employees across the organization while gaining hands-on experience with Microsoft 365, Microsoft Entra ID, Intune, cybersecurity, AI tools, automation, and cloud administration. This position offers an excellent career path toward Systems Administration, Cloud Administration, Cybersecurity, or IT Operations.
Primary Responsibilities
- Provide Tier 1–2 technical support for hardware, software, Microsoft 365, and networking issues.
- Configure, image, deploy, and maintain Windows laptops and user devices.
- Assist users with password resets, MFA enrollment, and troubleshooting.
Microsoft 365 & Cloud Administration
- Create, modify, and disable user accounts using Microsoft 365 Admin console.
- Work with IT manager in maintaining a secure environment by enforcing policies, monitoring vulnerabilities and addressing issues quickly and accurately.
- Manage Microsoft 365 licenses, security groups, shared mailboxes, Teams, SharePoint, Exchange Online, and Intune.
- Deploy endpoint policies and software while maintaining device compliance.
Security & Compliance
- Process access requests following company security policies.
- Support phishing awareness campaigns and cybersecurity training.
- Assist with SOC 2 evidence collection, documentation, and audit preparation.
- Maintain accurate IT documentation, SOPs, and asset inventories.
AI & Automation
- Support deployment and administration of approved AI platforms such as Microsoft Copilot, ChatGPT Enterprise, Claude, and future AI tools.
- Assist with AI access management, governance, and secure adoption.
- Work with the software engineering team to deploy internal AI automations and improve employee productivity.
Success in This Role
- Employees receive timely, professional technical support.
- New hires are fully provisioned on their first day.
- Access permissions remain accurate and secure.
- IT assets and documentation remain organized and current.
- AI technologies are deployed safely and effectively.
Qualifications
- 1–3 years of IT support, helpdesk, or systems administration experience.
- Experience with Microsoft 365, Active Directory, Microsoft Entra ID, Windows, and basic networking (TCP/IP, DNS, VPN).
- Strong communication, customer service, and problem-solving skills.
Preferred Qualifications
- Experience with Microsoft Intune, PowerShell, Defender, or Azure.
- Exposure to SOC 2 or cybersecurity best practices.
- Microsoft certifications such as Microsoft 365 Fundamentals or Modern Desktop Administrator.
- Interest in AI technologies and process automation.
Why Join Plumb?
- Work in an AI-first, cloud-focused technology environment.
- Collaborate directly with leadership and engineering.
- Gain experience across Microsoft cloud technologies, cybersecurity, and automation.
- Opportunities for professional growth and technical certifications.