Junior Help Desk Technician

SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.

Key Responsibilities

• Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
• Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
• Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
• Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
• Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
• Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
• Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
• Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
• Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
• Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
• Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
• Multitask effectively while working issues via phone calls and email simultaneously

Required Qualifications (any one of the following)

• Associate's degree in Computer Science or a related IT field; OR
• Microsoft Fundamentals or CompTIA certification; OR
• 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
• 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support

Plus:

• Solid working knowledge of networks, servers, and desktop applications
• U.S. Citizenship required; must meet DOJ Residency Requirement
• Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications

• Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault
• Experience supporting federal government or DOJ environments
• Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Additional Information

• Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
• All equipment is government-furnished