JR PACS/RIS/IT Support Tech

We are seeking a dedicated and detail-oriented Jr. PACS/RIS/IT Support Technician to join our Information Technology team. In this role, you will provide technical support for Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) users, systems, applications, and related technologies. Your primary responsibilities will include troubleshooting system issues, resolving technical problems, and documenting all reported incidents to ensure timely resolution.

This position plays a critical role in maintaining the efficiency and reliability of our medical imaging systems, supporting the storage and distribution of medical images, and assisting healthcare professionals in delivering high-quality patient care. The Jr. PACS/RIS/IT Support Technician will be responsible for ensuring the optimal performance of imaging systems and providing technical assistance to staff and physicians across all Pueblo Medical Imaging facilities.

Essential Functions:

• Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner. 
• Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate IT staff or service vendors and communicating final resolutions to clients and users. 
• Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for client/user requests, system backups, printing support, routing, and other duties as needed. 
• Maintain the latest procedures and documentation for all platforms and devices. 
• Perform intermediate technical tasks on all platforms and devices. 
• Use the service desk system to track and close all client/user calls/problems reported to IT. 
• Ensure all computer/equipment rooms are maintained in a clean and orderly condition. Monitor, maintain, and report system, network, and application performance issues. Identify potential threats and issues, create service tickets for tracking, and escalate as needed. Must communicate with shareholders and other IT personnel at all stages of the process. 
• Participate in department driven projects as directed by department leadership. 
• Maintain the confidential nature of matters pertaining to company records, policies, and customer lists. 
• Perform all duties in a manner that ensures the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability. 
• Maintain property technology asset inventory. 
• Exercise judgement when analyzing problems to determine if it warrants escalation.
• Daily interactions internally: 
• Contact users to provide installation and support of all hardware, and software. 
• Expected to interact with all grade levels and skill levels of employees in person, remotely, and over the telephone. 
• Will participate on teams within the property for new equipment, applications, or procedures. 
• Frequent contact with users to provide directions and answers to questions. 
• Daily contact with supervisors or more experienced Support Specialists to receive assignments and technical guidance. 
• Daily interactions externally: 
  • • Make calls to vendors for support when necessary 
    • Will work with Support Specialists to solve problems or participate on teams. 
• Collaboration: Work closely with the IT team, radiologists, and healthcare staff to ensure the PACS and RIS systems meet clinical performance needs.

• Ability to do essential duties.
• Consistently adhere to company procedures and policies outlined in the Company handbook.
• Ability to read, write, understand, speak, and follow English instructions.
• Ability to communicate effectively with oral and written communication.
• Strong personal computing skills recommended. 
• Basic knowledge of computer operations and user environments. 
• Basic knowledge of network topologies. 
• Must be well organized, detail oriented, and be able to perform multiple tasks at one time. 
• Ability to use excellent communication skills.
• Ability to use problem-solving skills effectively.
• Ability to manage stress appropriately.
• Ability to manage time efficiently.
• Ability to handle multiple projects and prioritize effectively.
• Ability to work in close proximity to others in a distracting environment.
• Ability to work in a high-pressure, fast-paced environment. 
• Possesses common sense understanding to carry out instructions/guidelines furnished in oral and written form