IT Support Technician - Tier 1

Position Summary: Columbia Falls School District 6 is seeking an IT Support Technician to provide internal technology support for staff and educators. The ideal candidate will have a strong blend of technical expertise (Ideally in Google administration and general PC support) along with customer service skills, with a passion for both technology and helping others. This position involves supporting a wide range of software and hardware across the district. Key responsibilities include: Administering and maintaining CFSD6’s IT infrastructure Supporting both installed and cloud-based software systems Assist in asset management tracking system Managing user authentication and access Assisting with the setup and integration of general EDU/learning technologies Advising departments on general technology-related needs Providing front-line technical support during (occasional) high-volume periods The technician will primarily work from the district’s central IT office, with regular travel to schools throughout the district to support end users and conduct training.  A valid driver’s license is required.

TERMS OF EMPLOYMENT:    12 months/year

HOURS:   8 hours/day, approximately 8:00 a.m. - 4:30 p.m. Monday - Friday

POSITION CLOSES:    Open until filled

BENEFITS:                      

• Competitive healthcare package
• Voluntary vision and dental insurance
• 3 weeks paid vacation leave
• Paid sick leave
• 11 paid holidays, including 5 days from Christmas Day to New Year’s Day
• Montana Public Employees’ Retirement System
• Life Insurance (employer paid)

REPORTS TO:   Information Technology Director

ESSENTIAL FUNCTIONS:

• Perform hardware and software troubleshooting for Chromebooks/ChromeOS devices
• Perform hardware and software troubleshooting on Windows devices
• Perform other various hardware and  software troubleshooting
• Perform hardware and software troubleshooting on iOS devices
• Assist in IT inventory maintenance
• Machine imaging &/ deployment
• Application  maintenance/deployment in  Google Admin  Center & JAMF
• Resolve printer related issues, assist  in printer setup & deployment.
• Basic network troubleshooting
• Basic anti-virus troubleshooting/maintenance
• Basic email troubleshooting
• Basic phone/VOIP troubleshooting
• Ability to remotely (familiarity of use of RMM) & in person assist in technical issues. 
• Excellent bedside manner/approach (especially when assisting clients who are less technically advanced)
• Positive, can-do demeanor amongst occasionally stressful situations 
• Ability to be a team player at all times
• Ability to maintain regular and acceptable attendance levels.
• Ability to maintain confidentiality of district data.

Only minimum duties are listed.  Other functions may be required as given or assigned.

DESIRED QUALIFICATIONS:

Familiarity with the below products: 

• Sophos
• AssetTiger
• Atera
• Remote Desktop
• Macrium Reflect
• Google Admin Center
• JAMF
• Active Directory
• Interest/passion in technology
• 2+ years of experience in a technology support role
• Completion/Ability to complete any applicable certifications
• Experience in education technology. 

EQUIPMENT USED:

A variety of electronic and technology devices, copier/printer, telephone/voice mail, fax.

WORK ENVIRONMENT:

While performing the duties of this job, the employee regularly works inside, but will travel to different buildings within the District.  The employee must be able to meet deadlines with time constraints.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit for long periods of time in front of a computer; occasionally walk and stand; twist at neck, bend at waist; kneel; stoop; and crawl.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.  The employee is required to be able to hear conversations in school environments.  May be required to lift or move up to 50 pounds.

MENTAL/MOTOR DEMANDS:

While performing the duties of this job, the employee rarely performs routine work.  The employee frequently exercises flexibility (ability to shift from one task to another).  Guidance and reinforcement are usually available.  The employee frequently works within time constraints and maintains attentiveness intensity.

The physical demands, work-environment characteristics, and mental/motor demands described within this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For those classified employees employed under a written contract for a specified term, nothing contained in this job description shall create a property right beyond the specified duration of the employment contract.