IT Support Technician - Taunton, MA location

Hybrid Opportunity | Harpak-ULMA Packaging

Looking for an IT role where your skills make an immediate impact?

Harpak-ULMA Packaging is seeking a knowledgeable and service-oriented IT Support Specialist to support our growing organization. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting, supporting end users, and working across a variety of technologies in a collaborative environment.

In this role, you will work directly with the Director of IT to help maintain reliable technology operations across the company while providing hands-on support to employees both onsite and remotely.

📍 Hybrid Position – Massachusetts Based
💻 One remote day per week after training
✈️ Occasional travel to Georgia and California offices
🕒 Full-Time | Competitive Compensation Based on Experience

What You’ll Do

As a key member of the IT team, you will help ensure employees have the tools and support they need to work efficiently and effectively.

Responsibilities include:

• Providing technical support for desktops, laptops, printers, and peripheral devices
• Troubleshooting and resolving hardware, software, and network-related issues
• Supporting both onsite and remote users
• Installing, configuring, and maintaining Windows operating systems
• Assisting with WAN/LAN network support and maintenance
• Setting up equipment and onboarding new employees
• Supporting Apple devices including iPhones, iPads, and MacOS
• Assisting with system updates, maintenance, and disaster recovery initiatives
• Maintaining confidentiality and adhering to company technology standards

Qualifications

Required Experience & Skills

• Minimum of four years of IT support or help desk experience, or Microsoft MCSE certification
• Strong knowledge of:
  • Windows operating systems
  • Microsoft Office Suite
  • Active Directory
  • TCP/IP networking
  • Virus protection and diagnostic tools
• Ability to diagnose and resolve technical issues independently
• Strong communication, organization, and customer service skills
• Excellent troubleshooting and time management abilities

Preferred Qualifications

• Associate degree in Computer Science or related field
• Experience supporting Apple products and iOS devices
• Familiarity with Network Application Servers and network maintenance
• Experience with FileMaker Pro, Great Plains, Rockwell Software, MS Visio, or network wiring is a plus

Why Join Harpak-ULMA?

At Harpak-ULMA, technology plays a critical role in supporting our operations and continued growth. We value professionals who bring initiative, reliability, and a solutions-focused mindset.

This role offers:
✔ A collaborative and professional work environment
✔ Exposure to a broad range of technologies and systems
✔ Opportunities for continued learning and development
✔ Hybrid work flexibility
✔ The ability to make a direct impact within the organization

The Ideal Candidate

We are looking for someone who is technically capable, dependable, and enjoys helping others solve problems. The ideal candidate brings a positive attitude, strong interpersonal skills, and the ability to adapt in a fast-paced environment.

If you are looking for an opportunity to grow your IT career with a respected and expanding organization, we encourage you to apply.

Apply Today

Join Harpak-ULMA Packaging and become part of a team where your technical expertise and problem-solving abilities are valued every day.