IT Support Technician [Must have Intune & ZPA or Zero Trust access] - Trenton, NJ/On-Site

IT Support Technician [Must have Intune & ZPA or Zero Trust access]

Mercer County, New Jersey

12+ months

The NJ Department of Education is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

Key Responsibilities

• Package and deploy software via Microsoft Intune
• Configure Zscaler Private Access (ZPA) policies and groups
• Support hardware replacement and device setup
• Troubleshoot Windows 11 auto-enrollment and security features
• Assist with Android and cross-device enrollment
• Migrate users from Avaya to Microsoft Teams Phones
• Provision and manage accounts across Azure AD, GitHub, Salesforce
• Respond to Tier 1/2 technical support requests
• Maintain system setup and support documentation