IT Support Technician

ABOUT VERATO

As digital transformation and AI progress at lightning speed, organizations find themselves data-rich and insights-poor. Digital transformation’s promise to drive better experiences and business performance is falling short.  Data is often trapped in silos across disconnected systems of record, such as ERPs and EHRs, systems of engagement, such as CRMs, and systems of insight, such as cloud data platforms. These systems cannot integrate seamlessly without a single source of truth for identity, making it impossible to share and consume complete and trusted 360-degree views of people, organizations, and networks. 

Verato, the identity intelligence experts, powers exceptional experiences everywhere by solving the problem that drives everything else — knowing who is who. The Verato MDM Cloud, the next generation of MDM, delivers unprecedented identity intelligence by uniquely combining extraordinary identity resolution and enrichment with identity verification, AI-powered data governance, and advanced insights. Verato re-imagines MDM to be purpose-built and nimble to drive a complete and trusted 360-degree view of people, organizations, and networks across complex ecosystems with unmatched speed to value, enterprise-grade performance, and customer success.  More than 75% of the US population flows through Verato, powering a single source of truth for identity across the critical industries of healthcare, life sciences, financial services, public sector, and beyond. For more information, visit verato.com.

Core to Verato’s strategy for sustained growth is our commitment to building a strong, people-first culture that attracts, develops, and retains top talent worldwide. Verato operates on the simple principle that a company must prioritize its employees first and foremost. In return, these employees will take care of the company’s customers, and in turn, those customers will support the company’s shareholders. Verato believes in empowering teams with the best tools and development opportunities available. Staff are given chances to expand their knowledge in areas like technology (e.g., big data, distributed/cloud computing, complex algorithms), healthcare, and organizational development. As Verato continues a path of high growth and significant impact, every team member gains an influential front-row seat as we execute our business strategy. Together, we can bring about a profound and positive transformation in healthcare as we know it today. 

VERATO VALUES

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.

ABOUT THE POSITION:

The IT Support Technician will be part of our technology team. The ideal candidate will be fast to learn and will provide top level support to all our users. We are a rapidly growing company, so we are interested in individuals with the potential to develop themselves in accordance with our projected growth considering this position is fully onsite. You will be the front line of support for our staff remotely, over the phone, and in person. You'll need to be friendly, have great attention to detail, have initiative and be able to explain technical issues to non-technical users in a way they can understand the problem and the solutions needed to resolve it.  This position reports to the Manager of IT & Infrastructure. 

ESSENTIAL DUTIES and RESPONSIBILITIES:

Desktop Support

• Support staff in day-to-day corporate technology needs, especially desktop hardware and software issues that arise
• Provide macOS/iOS enterprise management for standardization and automation
• Must have exceptional organizational skills
• Manage and support all IT requests using Jira ticketing
• Train and educate Verato staff on software and tools
• Manage Office 365
• Basic familiarity with AV equipment and set up

Security & Compliance

• Ensure system and network security in cooperation w/ the security team
• Track assets, manage IT leases, ensure contract compliance
• Manage disaster recovery and maintain backups
• Document IT systems and procedures

Network & Server Support

• Support cloud-based wireless networks
• Review logs, diagnose problems, and provide solutions
• Network operations: firewalls, routers, wireless, and switches
• Perform maintenance, troubleshooting, problem diagnosis, and issue resolution
• Experience with VMWare solutions or other virtualization solutions

Research and Development

• Research new, emerging technologies that strengthen corporate tech solutions
• Train and coach others on new tech
• Cooperate across different functional unit groups to facilitate tech department cohesion

Education

• Preferred is Bachelor’s degree or foreign equivalent in Computer Science, Management of Technology, Computer Engineering, or a related technical field.  Experience will be considered as assessed by the hiring manager.  

Experience

• 2-5 years of experience in the technology field
• 2-5 years of hands-on macOS desktop and server experience
• Mobile support for iOS, Android, etc.
• Support for Office 365
• Active Directory
• Experience with best practices related to security, asset management, and disaster recovery
• Experience in mobile MDM solutions such as JAMF
• Scripting proficiency (phyton, java, etc.)
• AWS or other Cloud Infrastructure Experience
• Strong written and verbal communication skills
• Possess excellent time management and self-organization techniques
• Strong troubleshooting, support, and problem-solving skills
• Strong client service and consulting approach
• Positive attitude
• You will have a precise focus on proactively protecting the privacy and security of all systems while always ensuring you are following documented policies and procedures

Equal Opportunity Employer/Veterans/Disabled