IT Support Technician

IT Support Technician

Are you a tech-savvy problem solver who enjoys working in a dynamic environment? Do you thrive on troubleshooting IT issues, supporting end-users, and keeping systems running smoothly? If so, Human Active Technology (HAT) is looking for an IT Support Technician to join our team and help maintain our high standards of innovation and efficiency in the workplace.

Who We Are

HAT is a rapidly growing manufacturer of monitor mounting solutions, height-adjustable tables, and other ergonomic office products. With a strong commitment to custom manufacturing, creative solutions, and superior quality, we serve a diverse, global customer base. Headquartered in Easton, PA, we also have offices and showrooms in California, New York City, Chicago, and the Netherlands.

What You’ll Do

As an IT Support Technician, you will play a crucial role in ensuring our employees have the technology and support they need to succeed. Your responsibilities will include:

• Providing first-level help desk support for computers, printers, networks, phone systems, Microsoft applications, and other IT-related issues.
• Installing and configuring operating systems and software on existing and new computer systems.
• Assisting with IT projects and tasks assigned by the System Administrator and IT Manager/Developer.
• Maintaining excellent communication with IT leadership on all tasks, troubleshooting efforts, and system improvements.
• Monitoring and maintaining IT system performance, ensuring system security and reliability.
• Setting up new equipment and supporting end-users with hardware and software malfunctions.

What We’re Looking For

We’re seeking a proactive and detail-oriented individual with a strong foundation in IT support and troubleshooting. The ideal candidate will have:

• High school diploma or equivalent required.
• Continuing education in Information Technologies preferred
• Experience with:
  • Linux and Microsoft 365 products (preferred but not required).
  • Microsoft Windows 8, 10, 11
  • Microsoft Office 2007, 2010, 2016
  • Networking (client/peripheral)
  • Basic Windows Domain functions
  • Operating System installations and updates
  • Analytical and problem-solving skills
• Ability to follow internal IT procedures and guidelines while troubleshooting and resolving basic IT issues.
• Strong organizational and communication skills to effectively support end-users.

Why Join HAT?

• Be part of an innovative and growing company with a reputation for excellence.
• Work with state-of-the-art technology in a collaborative and supportive environment.
• Enjoy a competitive salary with opportunities for professional growth and advancement.
• Comprehensive health, dental, and vision insurance to support your well-being.
• Disability and supplemental insurance options for added financial security.
• 401(k) retirement plan with company contributions to help you plan for the future.
• Generous paid time off, including vacation, personal days, and holidays.
• Join a team that values hard work, creativity, and continuous learning in a dynamic environment.

At HAT, we believe in creating a work environment that fosters collaboration, problem-solving, and career development. If you're ready to be part of a team that is shaping the future of ergonomic office solutions, apply today!