IT Support Technician/Engineer

• Position: IT Support Technician/Engineer
  
• Location: Chula Vista, CA - 3 days onsite/2 days remote (no full remote options)  
  
• Relocation: No Relocation – need local candidates, doesn’t matter if they relocate themselves/pay for it, the client wants local only.
  
• Duration: 12-18 month contract, might be 12+ month contract to hire -month 
  
• Domain: Industrial Automation Robotics
  
• Interview: Teams Meeting then onsite interview (only 2 rounds)
  

Requirements

Template #2 How Many Years With –

• Office 365:
  
• Office 365 networking:
  
• Office 365 device management:
  
• What CompTIA Certifications do you have:
  
• Providing hands-on technical support for computers, laptops, mobile devices, and peripherals:
  
• Troubleshooting hardware and software issues to ensure optimal system performance.
  
• Configuring, maintaining, and upgrading systems across the organization.
  
• Served as a Tier 1/Tier 2 support contact for end users:
  

Industries/Domains to target

• Medical
  
• Semiconductor
  
• Aerospace
  
• Defense
  
• Industrial Control Systems
  
• Robotics
  
• Machines
  
• Appliances
  
• Embedded Devices
  

Job Description

IT Support Technician

The IT Support Technician is responsible for maintaining, troubleshooting, and improving the organization’s computer systems, including desktops, laptops, mobile devices, and peripherals. This role involves installing, repairing, upgrading, and supporting both hardware and software to ensure optimal system performance and user satisfaction. The technician serves as a support contact, resolving technical issues, documenting solutions, and escalating complex problems when necessary.

Key responsibilities include configuring and supporting devices, managing user access and enterprise applications, monitoring license compliance, and delivering exceptional customer service.

The role also requires accurate documentation, participation in support process improvements, and adherence to IT standards and security protocols.

Qualified candidates typically have a bachelor’s degree (or equivalent experience), 3+ years in IT support or helpdesk environments, strong knowledge of Windows systems, networking, and Office 365, as well as CompTIA certifications. Success in this role requires excellent communication, analytical thinking, and the ability to thrive in a fast-paced, collaborative technical environment