IT Support Technician

We are looking for a skilled and customer-focused Onsite IT Technician to provide technical support across four physical locations in the Wichita area. In this role, you'll be working in partnership with another technician to meet day-to-day IT needs, help employees resolve various technical issues, and ensure smooth operation of our systems. You will report directly to the offsite IT Director, who provides oversight and assistance with escalated issues. This position is ideal for someone who enjoys providing friendly, responsive service, is competent in a range of IT modalities, and sees IT as a customer service role.

Key Responsibilities:

Employee Helpdesk Support (60-75% of work time)

• Troubleshoot and resolve employee IT issues such as password resets, login/access problems, software assistance, and printer driver installations.
• Setup, replace, and maintain PCs, printers, and other office equipment.
• Walk employees through technology usage, helping them become confident with their tools.
• Monitor system and WiFi network performance, and address any operational issues.
• Perform regular checks to ensure computers and other tech resources are functioning properly.
• Pull and review camera footage after security incidents.

Special Projects (~25% of work time):

• Collaborate with the other technician, General Manager, and off-site IT Director to execute monthly plans and special IT projects as developed by the IT Director or General Manager.
• Provide feedback and report progress on projects to ensure goals are met.

Ongoing Training (5-10% of work time):

• Paid training, including continuing education or certifications, planned based on employee interests in collaboration with off-site IT Director, to sharpen and develop your competencies in various IT modalities.

Travel

• Travel to other job sites in the Wichita area approximately three times per week to support the needs of these sites.

Qualifications:

• Experience in desktop support, troubleshooting, or IT help desk roles required.
• Familiarity with basic IT tasks such as password management, printer support, software installation, and network troubleshooting.
• Strong customer service mindset with excellent communication skills.
• Ability to prioritize tasks, ask questions when needed, and solve problems independently.
• Willingness to travel within the Wichita area.
• Eagerness to learn and pursue ongoing training and certifications (paid by the company).