IT Support Technician

Job Title: IT Support Technician
 Reports to: IT Operations Manager

Location: Greensboro, NC

FLSA Status: Non-Exempt

Department: Information Technology

Summary: 

We are seeking a skilled and motivated IT Support Technician to join our Hoffman IT team. The ideal candidate will provide technical assistance and support to end-users, ensuring the smooth operation of computer systems, software, and hardware. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

Duties and Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Assist with network connectivity issues, including Wi-Fi, LAN, and VPN troubleshooting.
• Manage user accounts and permissions in Active Directory, Entra ID, and other systems.
• Document and track support requests, resolutions, and follow-up actions in the ticketing system.
• Collaborate with other IT team members to resolve complex technical issues.
• Provide training and guidance to end-users on best practices and IT policies.
• Participate in IT projects and initiatives as needed.

Qualifications:

• Associate’s degree in information technology, Computer Science, or a related field; or equivalent work experience.
• 2+ years of proven experience as an IT Support Technician or in a similar role.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, including Microsoft Office365 Suite.
• Basic understanding of networking principles and protocols.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing high-quality support.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Physical Demands:

• Standing: Frequently                                         
• Walking: Frequently
• Sitting: Frequently
• Use of Hands/Fingers: Frequently
• Bending: Frequently
• Pushing/Pulling 12 lbs. or less: Occasionally
• Lifting/Carrying 10 lbs. or less: Occasionally
• Lifting/Carrying 11-20 lbs.: Rarely
• Reaching Outward: Frequently
• Reaching Above Shoulder: Occasionally
• Squatting/Kneeling: Occasionally

This job description is intended to provide information regarding the essential functions and basic duties of this position.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned.  Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.

EOE / Vets / Disabled