IT Support Technician

The Specialty Division of Titan International is looking for an Information Technology Support Technician to work at our Distribution Center in McDonough, GA. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security.

The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services.

Essential Duties and Responsibilities:

• Work with Manager to establish challenging goals, plans and objectives that support the company’s vision
• Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment
• Provide technical support to IT and non-IT employees
• Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans
• Research and recommend solutions to improve business performance and/or reduce cost
• Configure, test, debug and document device and software configurations, as appropriate
• Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment
• Maintain compliance to all IT policies and procedures
• Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company
• Support a positive work environment-based mutual respect, honesty, team work and continuous improvement
• Maintain 24x7 availability to address critical business and/or IT issues
• Installation, administration, maintenance and support of Windows networks
• Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets
• Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required
• Serve as primary point of contact for local IT supplier
• Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus
• Install, configure and assist users with Microsoft Office products
• Manage users, computers and groups in Active Directory
• Manage local network file shares and permissions
• Primary contact for local backup and restore operations
• Perform other related duties as assigned

Education and Experience Required:

• Associates degree, required
• Minimum of five years’ experience of successful and progressive IT applications and/or business analyst experience
• Certification, degree, or proven knowledge base in specific skill set
• Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations
• Must agree to wear proper clothes and shoes approved for this job
• Experience in Manufacturing and/or distribution is preferred but not required
• Exposure to other supporting information technologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus
• Experience working with business owners and employees to help drive significant improvements in business performance
• Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools

Personal Trait Profile:

• Provide clear and concise oral and written communication to all levels of employees within the company
• Maintain a high level of confidentiality as needed
• Organize and prioritize work
• Manage multiple projects simultaneously
• Work up, down, and across the organization as a team player