IT Support Technician

Welcome. We’re glad you’re here. And we’re not just saying that. We’re glad we’re here too. We’re proud of this company and take great pleasure in introducing you to it.  

Watson manufactures built to order office furniture that is rooted in soulful design. Design that is guided first by the functional needs of our clients. Design that is refined to achieve a timeless and understated beauty that doesn't scream “look at me.” Design that is executed respectfully, uses honest materials, and delivers deeply satisfying quality.

We are seeking a highly motivated IT Support Technician to support the IT infrastructure of a growing and dynamic manufacturing company. This role plays a key part in maintaining reliable, secure, and efficient technology systems that support daily operations across the organization.

The IT Support Technician will provide a high level of customer service to internal users, supporting hardware, software, and network environments. This position requires frequent interaction with employees both in person and remotely, making strong communication skills and a customer-focused mindset essential. The successful candidate will be dependable, adaptable, and comfortable working in a fast-paced manufacturing environment.

Welcome to The Orchard 

Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. 

The Orchard is more than just a campus. It’s a living, breathing reflection of who we are — surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. 

We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability. 

What you’ll do:

• Provide day-to-day technical support for computers, software, servers, and other technology critical to production and administrative operations
• Support and maintain network infrastructure, including firewalls and switches
• Configure, deploy, and support user hardware and software
• Create and manage user accounts and access permissions
• Set up new user equipment and provide basic IT training and onboarding support
• Participate in on-call support, including occasional nights and weekends
• Monitor, troubleshoot, and respond to network issues and security threats
• Document, maintain, and follow IT procedures and processes
• Participate in and support technology-related projects as needed
• Continuously develop technical skills and stay current with relevant technologies

What you’ll need to know:

• How to set priorities: Spends his/her time and the time of others on what’s important within critical manufacturing environment; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• How to collaborate: Effectively builds and maintains partnerships with Watson personnel at all levels across the company. Contribute to team and company success. Maintain flexibility and react to change appropriately. Communicates and shares information with candor that builds trust and enhances relationships.
• How to drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• How to be approachable: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Who you are:

• Someone with 1-2 years of help desk experience with Microsoft software
• Someone with an AA Degree or technical degree with certifications
• Someone with hands on knowledge of installing, configuring, and troubleshooting a variety of technical systems
• Someone who is a self-starter who excels at multitasking and thrives in a fast-paced environment while keeping a positive attitude through stressful moments
• Someone with proven success in identifying and implementing new technologies
• Someone with excellent communication and collaboration skills with a diverse team
• Someone with strong attention to detail

Our Culture 

• Monthly BBQ 

• Espresso Bar 

• Annual Bravo Night 

• Onsite gym and showers 

• Campus walking trail

• Fun, challenging, and engaging culture 

• Pride and satisfaction of manufacturing tangible products 

Our Benefits 

• INSURANCE | All employees and their dependents will have the ability to enroll in medical, dental, vision, and life insurance plans. If enrolled, benefits begin on the first day of the month following the 60th day of employment at Watson. 

• RETIREMENT | Watson will match 50% of employees’ 401k contributions, up to 2.5% of base annual salary. All employees over the age of 18 will be automatically enrolled on the first day of the month following 60 days of employment. You can opt out, decrease, or increase contribution at any time.  

• PAID TIME OFF | Full Time hourly employees can expect to earn roughly 80 hours of vacation time off during their first year at Watson, 120 hours of vacation time off during years 2-5, and 160 hours of vacation time off each year after being employed for 6 years. Additionally, full-time employees can also expect to earn 52 hours of sick time per year. Both buckets of PTO are accrued on a per hour worked basis and can result in more or less paid time off accrued based on their hours worked.    

• PAID HOLIDAYS | Watson is closed for 8 holidays every year and offers every employee an additional paid holiday to choose upon employment. 

• PROFIT SHARING | Profit Sharing is how we reward the effort and commitment of our employees. Generally, 25% of profits are allocated to the Profit Sharing Plan after the baseline profit level is met. The overall profit sharing amount varies from year to year. 

• EMPLOYEE ASSISTANCE PROGRAM | This is a free service for all employees and dependents to provide support for any mental, emotional, relational, and financial need, as well as crisis and grief support. 

Essential Attributes of Watson Employees

• Insane curiosity
• Excited and enthusiastic about your work
• Embrace and exhibit our values

Why Watson? 

Everything we do is rooted in soulful design. Our design is guided by the functional needs of our customers and is refined to exhibit an understated beauty that doesn’t demand attention. All our designs are executed respectfully - with great regard for how we source materials, how we process and minimize our waste, and with high respect for our production team and manufacturing processes. There’s dignity in working with your hands, and we honor the commitment our people have to their craft.   

At Watson it’s all about the details and personal touches. From unique design elements and sustainable materials to the way we build and deliver our products, you’ll see the Watson difference. We aren’t furniture assemblers; we take the design conceptions and raw materials and turn them into finished products entirely under one roof. 

At Watson we don’t just design and build workplace solutions; we invest in our people. Build your career and grow your skills with us today.  

Watson is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Watson will consider qualified applicants for employment in a manner consistent with all federal, state, and local ordinances.