IT Support Technician

The duties of the IT Support Technician L1 include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.

Essential Duties and Responsibilities

1. Installing and configuring hardware and software components to ensure usability.
2. Troubleshooting hardware and software issues.
3. Repairing or replacing damaged hardware.
4. Installing and upgrading software to ensure security at the user level.
5. Performing tests and evaluations of new software and hardware.
6. Providing support to users and being the first point of contact for issues.
7. Establishing good relationships with all departments and colleagues.
8. Managing technical documentation.

Key Roles

• First level of support for hardware and software issues.
• Complete network terminations and maintain IDF cabinets.
• Assist others on IT team with project completion.
• Work with vendors to troubleshoot hardware/software issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience Requirements

High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.

Required Knowledge and Skills:

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software testing
• Basic Networking Skills
• Cable Termination
• Vendor relationships

Physical Demands

The IT Support Technician L1 will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The IT Support Technician L1 will have to do some lifting of computer equipment, supplies and materials from time to time.