IT Support Technician

Job Description

IT Support Technician

06/16/2025

Position Type/Hours:

Full-time position, In Office position. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.  

Position Purpose:

IT Support Technician provides first-level technical assistance to end-users. This role involves assisting users with hardware and software issues, managing user accounts, and ensuring a smooth IT experience for employees.

Essential Functions:

•             Provide first-level technical support through direct interaction, phone, email, and remote assistance.

•             Set up, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.

•             Manage and support user accounts, permissions, and basic administrative tasks in Microsoft Office 365 and Azure Active Directory.

•             Collaborate with senior IT staff to identify, document, and resolve hardware, software, and networking issues.

•             Maintain clear and accurate documentation of support requests, issues, and resolutions.

•             Assist with the onboarding of new employees by setting up and configuring their technical resources.

•             Follow IT security policies and best practices to ensure system integrity and data protection.

•             Escalate complex issues to senior IT staff when necessary.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience: 

• Basic proficiency with Windows Operating Systems, Microsoft Office Suite, and fundamental networking concepts
• Excellent communication and interpersonal skills
• Advanced knowledge of office applications (Microsoft Office Suite)
• Strong organization abilities and eagerness to learn new technologies quickly
• 0-2 years’ experience in IT or related educational background

Competencies:

• Positive Teamwork Orientation
• Customer/Client Focus
• Interpersonal Skills
• Problem Solving
• Communication Proficiency, verbal and written
• Model, steward, make decisions upon, and expect to be held accountable to Delta ModTech’s values which include:
• BELIEVE IN PEOPLE
• FEARLESS INNOVATION
• INTEGRITY
• PASSIONATE & TENACIOUS
• SERVANT LEADERSHIP

Position Type, Work Environment & Travel

• Full Time, Non-Exempt
• Normal office environment
• Travel – none

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. 

Salary Range:
 $21.50 - $25.75 per hour (DOE - Depending on Experience)

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account (FSA)
• Life Insurance
• Health Savings Account (HSA) with up to $500 annual match (for High-Deductible Health Plans)
• 401(k) *match 
• Paid Time Off (PTO)
• Discretionary Bonus