IT Support Technician

Work Authorization Requirement: Due to the nature of our business and applicable contractual requirements, this position is restricted to U.S. citizens. Candidates must provide documentation verifying U.S. citizenship upon hire. 

Role: IT Support Technician

Location: San Jose, CA or Bellevue, WA

Compensation*: $65,000 - $85,000 + benefits

Role Description  

The IT Support Technician at Rivet is the operational backbone of our internal technology environment. You are the first line of response when systems go down, machines need to be fielded, or connectivity fails — and at Rivet, those moments cannot wait. This role sits at the intersection of urgency and precision: keeping our team operational so engineers, program managers, and mission-facing personnel can stay focused on what matters. You will own the daily IT support tempo for the organization — resolving user issues quickly, standing up new workstations, and maintaining the network reliability our teams depend on. Success here means zero tolerance for unnecessary downtime, a bias toward action, and the technical competence to solve problems the right way the first time. 

Responsibilities 

• Work with the INFOSEC team to manage internal IT support requests — triaging, resolving, and escalating issues with speed and precision  
• Image, configure, and deploy workstations and laptops for new and existing team members  
• Troubleshoot internet and network connectivity issues including LAN/WAN, Wi-Fi, VPN, and DNS  
• Manage user accounts, access provisioning, and password administration via Active Directory / Azure AD  
• Configure and support internal endpoint tools   
• Maintain accurate records and contribute to internal documentation and runbooks  
• Track and manage IT asset inventory through the full hardware lifecycle  
• Enforce IT security policies and best practices across the organization  
• Identify recurring failure points and surface systemic fixes — not just one-off patches 
   

Role Requirements  

• 1+ years in a help desk, desktop support, or IT support role  
• Hands-on experience with Windows 10/11 and macOS. 
• Working knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi troubleshooting  
• Experience with Microsoft 365 administration, and remote support tools 
• CompTIA A+ or Network+ certification preferred, or actively pursuing  
• High sense of ownership — you follow through, document clearly, and don't leave problems half-solved  
• This position requires U.S. citizenship due to contract obligations; ability to obtain security clearance  

*Total compensation may vary within this range and is determined by years and level of relevant experience, job-related skills, education, and other factors. In addition to base salary, this role may be eligible for equity grants and other forms of compensation. Eligible employees also receive a competitive benefits package, including unlimited PTO.

EOE