Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.
Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.
Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.
If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!
IT Support Technicians deliver Tier 1 and Tier 2 technical support across a hybrid Azure AD environment. This includes troubleshooting issues related to desktop systems, account provisioning, application access, mobile device management (via Microsoft Intune), and light network diagnostics. Technicians will support both on-premise and cloud-based systems and participate in an on-call rotation every third week. Travel to locations throughout Tennessee is occasionally needed as part of operational support.
Technicians handle hardware and software setup, perform routine maintenance, assist with user onboarding, and support enterprise tools like Microsoft 365 and Endpoint Manager. They work closely with end users and IT peers to ensure secure, efficient, and timely support.
Job Title: Support Technician, IT
SCHEDULE: Mon-Fri, 8:00a-4:30p
JOB SUMMARY: IT Support Technicians deliver Tier 1 and Tier 2 technical support across a hybrid Azure AD environment. This includes troubleshooting issues related to desktop systems, account provisioning, application access, mobile device management (via Microsoft Intune), and light network diagnostics. Technicians will support both on-premise and cloud-based systems and participate in an on-call rotation every third week. Travel to locations throughout Tennessee is occasionally needed as part of operational support.
Technicians handle hardware and software setup, perform routine maintenance, assist with user onboarding, and support enterprise tools like Microsoft 365 and Endpoint Manager. They work closely with end users and IT peers to ensure secure, efficient, and timely support.
RESPONSIBILITIES:
- Provide Tier 1 and Tier 2 technical support for local and remote staff across a hybrid Azure environment.
- Provision and manage devices using Microsoft Intune and Endpoint Manager.
- Troubleshoot account, login, and MFA-related issues using Azure Active Directory.
- Handle support tickets and walk-up issues via phone, email, or in person.
- Assist in onboarding/offboarding of staff, including device imaging and software deployment.
- Perform light networking troubleshooting (e.g., connectivity, IP conflicts, printer routing).
- Travel to other locations in Tennessee as needed for on-site support or hardware delivery.
- Participate in an on-call rotation approximately every third week.
- Document issues and resolutions thoroughly in the ticketing system.
- Maintain inventory and perform routine maintenance on desktops, laptops, and printers.
- Escalate unresolved or complex issues to senior IT staff.
- Maintain a high level of customer service and professionalism in all interactions.
- Stay current on new tools, updates, and best practices related to IT support.
REQUIRED SKILLS AND EXPERIENCE:
- Training or coursework in Information Technology or related field
- Microsoft Certified Professional or similar certification preferred
- Hands-on experience with:
- Microsoft Intune
- Azure Active Directory
- Office 365 administration
- Windows 10/11 troubleshooting
- VPN and basic network diagnostics
- Strong communication, problem-solving, and customer service skills
- Ability to work independently and prioritize tasks under pressure
ESSENTIAL REQUIREMENTS:
- High school diploma or general education degree (GED
- Valid Tennessee Driver's License
- Reliable transportation and ability to travel within Tennessee
- Acceptable Motor Vehicle Report (MVR)
- Acceptable Criminal Background Investigation
- Personal Automobile Insurance
BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
- Medical, Dental, & Vision Insurance/Prescription Drug Coverage
- Health Savings Account
- Paternity and Maternity Leave
- Basic Life and AD&D Insurance
- Short- & Long-Term Disability and Supplemental Life Insurance
- Cancer Insurance, Accident Insurance, and Critical Illness Insurance
- Pet Insurance
- License renewal reimbursement
- 403b - Retirement Plan
- Calm App for medication and generous EAP resources available
- Gym membership discount
- Public Service Loan Forgiveness (PSLF) and HRSA eligible sites available
- 12 Paid Holidays and generous PTO
Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.