IT Support Technician

 Are you a proactive IT professional seeking a hybrid role with regional support responsibilities? Join COVE Animal Health at our Middletown, CT headquarters, overseeing IT support across our veterinary hospital network in New England. 

 About the Role: 

Demonstrate basic knowledge of 1st level IT support as it relates to addressing hardware (end-user & peripheral), software and operating system issues. Exhibit customer service skills by effectively handling customer issues and adhering to Service Desk Standards. Travel regionally to partner facilities when necessary & at least 3 days per week onsite. 

 Key Responsibilities: 

• Provide exceptional customer service 

• Serve as the first point of contact for IT support through IT Service Desk hotline and ticket queue 

• Diagnose and resolve hardware and software related problems via remote control tool or onsite 

• Maintain strong technical skills to provide prompt support for customers to determine problems and provide resolutions 

• Monitor and maintain Service Desk ticket queue 

• Document standard operating procedures • Resolve 1st level support issues & escalated 2nd level issues accordingly 

• Assist on IT projects such as upgrades, migrations, deployments 

What We Offer: 

• Hybrid schedule — minimum 3 days onsite in Middletown 

• Full benefits: medical, dental, vision, retirement, CE stipend 

• Professional development and training support 

• A growth-oriented, collaborative work environment within COVE’s mission-driven culture

At COVE Animal Health, our IT support powers exceptional, compassionate veterinary care. If you’re a skilled Support Specialist looking to make a difference and grow professionally, we’d love to connect with you!

COVE Animal Health is an equal opportunity employer committed to diversity, inclusion, and professional development.

 What We’re Looking For: 

• Abilit to perform effectively in team environment as well as independent 

• Customer service oriented team player with exceptional communication & documentation skills 

• Working knowledge of various hardware and software including printers, PCs, telecommunication hardware, etc. Knowledge of understanding of Microsoft software 

• Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills 

• Excellent written and verbal communication skills 

• Experience planning and executing IT projects with cross-functional teams 

• Adaptable and willing to learn new tools; detail-oriented and ethical 

• Eligible candidates must hold a valid driver’s license and be able to travel regionally

Bonus Qualifications (Preferred): 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field 

• Relevant certifications (e.g. CompTIA, Microsoft, VMware)