IT Support Technician

Position Summary 

The IT Support Technician provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal PBH staff in specified location(s).
Primary Duties and Responsibilities

 Provides user support and resolves problems, ensuring end user’s satisfaction

• Monitors Support System for tickets assigned, responds quickly and effectively to the IT helpdesk queue and processes first-in first-out based on priority
• Modifies configurations, utilities, software default settings, etc. for the local workstation
• Creates documentation of new network hardware implementation
• Installs, tests and configures new workstations, peripheral equipment and software
• Maintains inventory of all equipment, software and software licenses
• Manages PC setup and deployment for employees using standard hardware, images and software
• Assigns users and computers to proper groups in Active Directory
• Performs PC maintenance, upgrades and configurations
• Provides assistance for smart phones and other messaging devices – , iPhone, Android, etc.
• Responsible for administration and internal support of the company’s PCs, printers, servers, and related equipment
• Provides onsite and remote support for regional facilities
• Other duties as assigned by the IT Manager 

Knowledge, Skills, and Abilities

• Must have general computer and keyboard skills
• Must have a strong work ethic including being dependable, productive, and collaborative
• Must have knowledge in remote support software
• Must be able to lift PC equipment (50lbs)
• Strong written and verbal communication skills required
• Ability to explain basic IT concepts to a non-technical audience
• Ability to function effectively in a fast-paced environment
• Must have reliable transportation

 Job Qualifications and Requirements

 Education: 

1. High School Diploma or equivalent Required.
2. Beneficial but not Required - associate’s degree in computer science or technical school, or other related field.
3. Beneficial but not Required - A+ certification, Network+, and Security+.

 Experience: 

1. Technical support experience beneficial

 Travel: 

1. Must be willing to travel to facilities

 Training:

1. Training will be provided in house by IT Team Members

 Applicable State Requirements:

1. Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug testing, health screening (if applicable)
2. Must have valid Driver License to be able to drive between facilities

 Working Conditions

• Office environment: employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes